Customer Service Assistant

Your Trust; Rochdale; On-site; GBP 12,000 - 25,000; Part time

Job summary

A community charity organization in Rochdale seeks a Customer Service Assistant to provide exceptional service and support to all customers. The role involves greeting guests, handling cash, and promoting services, requiring strong interpersonal skills and a friendly manner. Ideal candidates will possess GCSEs in Maths and English and a background in customer service. This position offers a part-time schedule at Rochdale Leisure Centre, welcoming applicants from all backgrounds.

Qualifications

• Experience working in a reception or customer focused environment.
• Ability to develop positive relationships with stakeholders.
• Friendly, outgoing personality with a knack for service.

Responsibilities

• Provide high-quality customer service at the Leisure Centre.
• Manage cash collection and reconciliation.
• Promote various services and ensure accurate information dissemination.

Skills

Customer service experience

Excellent communication skills

Time management

Relationship building

Education

GCSE Grade C / 4 or above in Maths and English

Tools

Computerised leisure booking systems

Job description

Job Advert

When you join Your Trust as a Customer Service Assistant you will be part of a charity based across the Rochdale Borough that aims to support every member of our diverse community to live their best life; inspiring them to be healthier, happier and creative people.

What’s in it for me?

As a Customer Service Assistant we can offer you:

• Salary: Band 2, £24,310 per annum (pro-rate for part time hours) / £12.60 per hour
• Hours: 20 hours per week
• Location: Rochdale Leisure Centre

What will my role be as a Customer Service Assistant?

The purpose of the job is to provide a professional, efficient and high quality service to customers of Your Trust. This includes greeting customers and directing them to the appropriate service they require, being responsible for cash collection and reconciliation, promoting other services offered and ensuring up to date and accurate information is available at all times.

What do I need to have?

• Qualified to GCSE Grade C / 4 or above in Maths and English or equivalent
• Experience of working in a reception or customer focussed environment
• Experience of dealing with customers
• Ability to develop positive relationships with stakeholders, partners and members of the public including effective management of compliments and complaints
• Friendly, outgoing person who likes to work with different clients
• Knowledge of computerised leisure booking and management systems
• Excellent communication; both oral and written and excellent interpersonal skills
• Excellent time management skills

As an organisation we encourage an environment which is inclusive to all therefore we welcome applications from people from all backgrounds and with all different kinds of life experiences.

If you have any interest in / or experience in any of the following: Sports Coach, Community Work, Health & Fitness, Customer Service then we would love to hear from you.

If you have any queries please call 01706 924237.

All applications must be made using the Your Trust Online Application Form as we do not accept CVs.

All positions are subject to a DBS Check appropriate to the role.