Customer Service Assistant

East of England Cooperative; Norwich; On-site; GBP 40,000 - 60,000; Part time

Job summary

A regional cooperative in Norwich seeks a Customer Service Assistant to deliver high standards of service and engage with the community. Candidates must be friendly, reliable, and able to work within a diverse team. The position offers competitive pay, a generous holiday allowance, employee discounts, and opportunities for growth, with a focus on flexible scheduling.

Benefits

Competitive rates of pay

20% discount in food stores

22 days holiday plus bank holidays

5% employer pension contribution

Death in service benefit

Enhanced family leave arrangements

Award-winning training and apprenticeship programmes

Access to financial wellbeing support

Employee Assistance Programme

Qualifications

• Friendly and approachable demeanor is required.
• Self-motivated and willing to learn.
• Must be over 18 years old to apply.

Responsibilities

• Support high standards of customer service.
• Engage with the local community.
• Work as part of a diverse team.

Skills

Effective communication skills

Team player

Positive attitude

Basic numeracy, literacy, and IT skills

Job description

Overview

Come and join our team! As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business. Want to know more? Take a look at our job description for the role here.

Working pattern

Normal working pattern for this role is non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

• Post 1: Monday – Friday, 6am – 10am
• Post 2: Tuesday, 12noon – 5pm
• Post 2: Thursday, 9.30am – 2.30pm

The person we are looking for

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Over 18 roles

Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.

Perks of the job

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Wagestream
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-operativ and our colleagues.

* Enhanced on statutory terms, subject to service criteria.