Customer Service Assistant

Evaro; Norwich; On-site; GBP 27,000; Full time

Job summary

A healthcare technology company based near Norwich is seeking a Customer Service Assistant to enhance patient relations and improve digital healthcare access. Your role includes responding to queries via phone, chat, and email, as well as leveraging tools like Zoho Desk and AI. The position offers a salary of £26,026 per annum, a pension scheme, and opportunities for professional development.

Benefits

Salary of £26,026 per annum

Pension scheme

Professional development opportunities

Modern office near Norwich

Team building events

Qualifications

• You are a clear communicator, both written and verbal.
• You thrive in fast-paced environments and work well independently and in a team.

Responsibilities

• Respond to patient and customer queries using Zoho Desk.
• Handle inbound and outbound phone correspondence via Zoho Desk and CRM.
• Deliver responses to patients via live chat service.

Skills

Empathetic communication

Efficient query handling

Proficiency in Microsoft Office

Ability to learn Zoho Desk and CRM

Organizational skills

Tools

Zoho Desk

CRM tools

Job description

🎯Our mission?

To increase accessibility to prescription medications and improve health outcomes by providing a seamless, technology-driven solution that empowers brands to integrate digital health services effortlessly, Evaro strives to build the online banking for UK healthcare.

🚀Our journey

Evaro was founded in 2018 by Dr Thuria Wenbar, and Dr Oskar Wenbar after realising that 25% of Accident & Emergency (A&E) consultations and 40% of General Practice (GP) appointments focused on minor health conditions. Starting as an online service for e-Surgery and e-Pharmacy, Evaro has since expanded its offerings to support 13.5 million patients across NHS and private healthcare services in the UK.

🌱Our values:

Put Patients First | We exist to improve patients' lives.
Teamwork Makes It Work | We believe in collaboration.
Level Up | Continuous learning is core to our success.
Embrace Innovation | We lead with cutting-edge digital health technologies.

Join us as a Customer Service Assistant to help us on our journey to providing quick and easy access to digital healthcare. You will play a critical role and be instrumental in the Customer Service team, and help maintain excellent patient relations throughout customer experience as we scale.

You will report directly to Bradley Rope and be part of a team of 15 people.

As a Customer Service Assistant at Evaro, you will:

• Respond to patient and customer queries using Zoho Desk.
• Ensure that raised queries are responded to in a timely manner.
• Handle both inbound and outbound phone correspondence via Zoho Desk and CRM.
• Deliver quick responses to patients via our live chat service.
• Be proficient using the Microsoft Office Suite.
• Use/learn to use AI and LLMs to help facilitate your workload.

About you:

• You’re a clear and empathetic communicator, both written and verbal.
• You handle customer queries efficiently across phone, chat, and email.
• You’re confident using / eager to learn Zoho Desk, CRM tools, and Microsoft Office.
• You’re organized, tech-savvy, and eager to learn new tools like AI and LLMs.
• You thrive in fast-paced environments and work well both independently and in a team.

🤔 What you can expect

• Work in a fast-growing start-up redefining healthcare through technology and data.
• Collaborate with innovative clients and a passionate, forward-thinking team.
• Take on high-impact projects that directly shape the future of digital healthcare.
• Embrace innovation in a company centred on technology-driven solutions.
• Gain the medical training relevant to the customer experience via the Counter Assistant course.

🎁 Perks

• A salary of £26,026 per annum
• Pension scheme
• Opportunities for professional development and growth
• A modern office based just outside of Norwich
• Regular team building and events

💬 Our hiring process:

• Initial conversation with our Talent Partner
• A short skills assessment using TestGorilla
• Interview with Hiring Manager (Bradley)
• Onsite business case to connect with the team and experience the company culture.
• Offer

📒 To learn more about us:

Evaro Website | Evaro LinkedIn page | Evaro Careers