Customer Service Assistant

Compass Group; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading food services company is offering an exciting position for a Customer Service Assistant at Northumbria University's Coach Lane Campus. This 30-hour-per-week role involves delivering exceptional service, operating tills, maintaining cleanliness, and ensuring customer satisfaction. Ideal candidates are customer service-oriented and can work both in teams and independently. A competitive benefits package includes free meals, gym access, and healthcare perks.

Benefits

Free meals

Free on-site gym

Contributory pension scheme

Career development programmes

Digital GP access

Travel discounts

Grocery discounts

Cinema ticket discounts

Cash rewards

Wellness classes

Qualifications

• Customer service focused.
• Can work as a team but also willing to act on their own initiative.
• Ability to work under pressure whilst maintaining a positive attitude.

Responsibilities

• Operate tills, taking card transactions and cash handling.
• Ensure displays are in line with SOPs.
• Demonstrate a can-do attitude towards individual customer requests.
• Keep queue times to a minimum.
• Acquire good knowledge of all products to advise customers.
• Clean work areas and remove waste properly.
• Restock and maintain vending machines.

Skills

Customer service focus

Teamwork

Ability to work under pressure

Barista experience

Tools

Vending machines experience

Job description

Chartwells, part of the Compass Group family, is excited to offer an opportunity for a Customer Service Assistant to join our vibrant team at Northumbria University's Coach Lane Campus.

This is a 30-hour-per-week role, working five days out of seven (mainly Monday to Friday, with occasional weekend events), and is fixed-term until 31st May 2026.

As a Customer Service Assistant, you'll be at the heart of our operation-delivering outstanding service to students and university staff alike. You'll work across a dynamic catering environment that includes a popular high-street coffee brand, a modern hot-food servery, and convenient vending outlets.

We love food, love great events and are passionate about delivering the best.

Key duties:

• Operate tills, taking card transactions and cash handling.
• Ensure displays are in line with SOPs.
• To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations.
• Queue times are kept to a minimum.
• To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice.
• Keeping on top of the units appearance by cleaning all work areas during and after use and removing all waste to the appropriate disposal area.
• Restocking vending machines ensuring stock rotation
• Maintain high standards of cleanliness for both the interior and exterior of the machines
• Report any maintenance issues with the machines promptly.
• Complying with Health & Safety regulations
• Complying with Food Handling & Hygiene standards

Please note, the closing date of this vacancy is Wednesday 19th November 2025, should we receive a high volume of suitable candidates we will close this vacancy early, so we would recommend applying as soon as possible.

It is essential that our ideal Customer Service Assistant will be:

• Customer service focused.
• Can work as a team but also willing to act on their own initiative.
• Ability to work under pressure whilst maintaining a positive attitude.
• Barista experience

Desirable

• Experience with vending machines

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Free meals
• Free on-site gym
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/0311/91076001/52772878/BU #Universities & Colleges

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!