Customer Service Assistant

Tenpin; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading entertainment company in Manchester is seeking a Customer Service Assistant to provide outstanding customer service in a fun environment. Responsibilities include booking customers, managing events, and ensuring the center is clean and orderly. Ideal candidates will be enthusiastic, flexible, and possess strong communication skills. This role offers competitive benefits and opportunities for career development.

Benefits

Retailer discounts

Free Bowling

Free Food

Enhanced leave options

Health Care Cash Back

Employee Assistance

Life assurance

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Qualifications

• Confidence and a positive attitude essential.
• Ability to work efficiently and show initiative.
• Must handle customer interactions comfortably.

Responsibilities

• Deliver outstanding customer experiences.
• Book customers at reception and answer questions.
• Manage children’s parties and oversee activities.

Skills

Determination

Enthusiasm

Customer service

Communication skills

Flexibility

Organizational skills

Team player

Job description

Come join our fantastic team.

We love to entertain! It’s in our DNA!... and it’s not just about

bowling. We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser

Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully

licensed bars including cocktails, and of course our fabulous food menu.

We have something fun for all the family to do, regardless of age. Our

centres are fantastic places to visit, and even better places to work in. Why

not come and help us entertain?

We are looking for people who want to work in a fun environment. You

need confidence, energy and a positive attitude. The rest we can teach you!!

The Role

As a Customer Service Assistant, you will deliver an outstanding

experience for our customers. This includes booking customers in at reception,

being a point of contact for customer questions, being alert to sales

opportunities, hosting individuals and children's parties, delivering food to

the lanes, keeping the centre clean and tidy.

You’ll be involved in a range

of departments, from hosting children's parties and overseeing the Laser Arena

to managing Escape Room experiences and running karaoke rooms. Each day will

offer something different, ensuring the fun never stops!

You will work efficiently, show initiative and be friendly. Exceptional

customer service will be at heart of your role. You will also need to be

confident and comfortable when dealing with customers.

Skills You Need

• Full of determination, enthusiasm, and be able to work in fast-paced environment
• A nothing is too much trouble attitude
• Able to provide high levels of customer service and have strong communication skills
• Fully flexible around working pattern (evening and weekends will be required)
• Be approachable and helpful
• Be organised, able to multi-task and attention to detail
• A strong team player

Our Fantastic Benefits

• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food
• Enhanced Maternity, Paternity, Adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 2 x annual salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

If you are looking

for career development, then Tenpin is a great place to start. We continually

strive to develop our network of impressive and highly successful sites, and

recognise great people contribute to great success! Most of our managers joined

us as a Team Member and have progressed into management or senior roles.

What Happens Next?

If you are ready to

develop your career with us, click apply and complete the short application

process (2 mins).