Customer Service Assistant

Testify; London, Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing brand is seeking a friendly and organized Customer Service / Online Assistant in London. The role involves responding to customer inquiries, resolving issues, and assisting with administrative tasks. Ideal candidates should possess strong communication skills and a proactive attitude. Full-time position with a flexible schedule and immediate start available.

Qualifications

• Strong written communication skills required.
• Excellent organizational and time management abilities.

Responsibilities

• Respond promptly to customer inquiries via email and live chat.
• Resolve product or service issues with a customer-first attitude.
• Assist in organizing and prioritizing team to-do lists.

Skills

Communication

Organization

Time Management

Proactive Attitude

Tools

Gmail

Slack

Google Docs

Google Sheets

Trello

Asana

Notion

Job description

Customer Service / Online Assistant

We’re looking for a friendly, organized, and proactive Customer Service / Online Assistant to support our growing brand. You’ll be the first point of contact for our customers via email and chat, helping solve issues, answer questions, and ensure a seamless, positive experience. You’ll also assist with day-to-day administrative tasks, including organizing to-do lists and supporting internal team operations.

Responsibilities:

1. Respond promptly and professionally to customer inquiries via email and live chat.
2. Resolve product or service issues with a customer-first attitude.
3. Track and manage open conversations and ensure timely follow-ups.
4. Assist in organizing and prioritizing team to-do lists and schedules.
5. Maintain customer records and update order info when needed.
6. Flag recurring customer issues or FAQs for internal review.
7. Support the team with light administrative tasks as needed.

Requirements:

• Strong written communication skills.
• Excellent organizational and time management abilities.
• Comfortable using tools like Gmail, Slack, Google Docs/Sheets, and task managers (e.g., Trello, Asana, Notion).
• A proactive attitude and willingness to learn.
• Prior customer service experience (preferred but not required).

Bonus Points:

• Experience with e-commerce platforms (e.g., Shopify, WooCommerce, Instagram, TikTok).
• Familiarity with CRM or help desk tools (e.g., Gorgias, Zendesk, Freshdesk).

Additional Details:

• Experience: Not required
• Languages: English – Advanced
• Employment: Full-time
• Schedule: Monday - Saturday
• Salary: £750 – £1,000 monthly
• Starting time: Immediate start!

About Testify: Flexible