Customer Service Assistant

Empiric Student Property plc; Leicester; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading student accommodation provider in Leicester is seeking a Customer Service Advisor to create a supportive community for students. Responsibilities include planning events, handling complaints, and achieving sales targets, all while maintaining a positive environment. Ideal candidates will have experience in customer service and hospitality. This dynamic role offers flexible hours and a generous benefits package.

Benefits

25 days holiday entitlement

Birthday off

8% pension contribution

SmartTech access

Access to Reward Gateway discounts

Cycle to Work Scheme

Service Award Scheme

Responsibilities

• Create a “home away from home” community for students.
• Plan exciting social events and deliver standout check in/check-out experiences.
• Handle complaints with care and ensure students feel supported.
• Drive great reviews and high customer satisfaction scores.
• Help meet city revenue and sales targets.
• Stay on top of local trends and competition.
• Smash sales targets and boost re-booking.
• Balance financial performance with customer happiness.
• Engage with local communities through volunteer days and charity efforts.
• Promote recycling, energy-saving, and other eco-friendly practices.
• Be an advocate for positive social and environmental change.
• Keep buildings safe, clean, and well maintained.
• Promote a positive safety culture, handling emergencies and reporting incidents as needed.
• Stay up to date with training and always prioritise health and safety.

Skills

Experience in PBSA, hospitality or a similar field

Proven background in customer service, compliance, and sales

Ability to juggle multiple priorities and problem-solve effectively

Enthusiasm for fostering community and driving results

Job description

Overview

We’re Hello Student, part of the Empiric Student Property Group. With over 9,000 beds around the UK, our properties are among the best in the market. Our friendly and approachable team get to know our students to provide a personal experience. Be a part of that unforgettable service. We are growing and need great individuals to continue our success. You will work as part of a collaborative team that values respect, support for one another, and having fun.

What you’ll get include a generous benefits package and opportunities to grow within a dynamic environment.

What you’ll do

As a Customer Service Advisor, you’ll be the friendly face and go-to person for our customers, creating a safe, supportive, and vibrant community they’ll love to call home. Here’s a snapshot of what you’ll be doing.

Your key responsibilities

• Create a “home away from home” community for students.
• Plan exciting social events and deliver standout check in/check-out experiences.
• Handle complaints with care and ensure students feel supported.
• Drive great reviews and high customer satisfaction scores.

Sales and Revenue

• Help meet city revenue and sales targets.
• Stay on top of local trends and competition.
• Smash sales targets and boost re-booking.
• Balance financial performance with customer happiness.

Sustainability and Community

• Engage with local communities through volunteer days and charity efforts.
• Promote recycling, energy-saving, and other eco-friendly practices.
• Be an advocate for positive social and environmental change.

Facilities Management

• Keep buildings safe, clean, and well maintained.
• Promote a positive safety culture, handling emergencies and reporting incidents as needed.
• Stay up to date with training and always prioritise health and safety.

What we’re looking for

• Experience in PBSA, hospitality or a similar field
• Proven background in customer service, compliance, and sales
• Ability to juggle multiple priorities and problem-solve effectively
• Enthusiasm for fostering community and driving results

What to expect

This fast-paced, dynamic role includes flexible hours (weekends/evenings). You'll thrive in a fun, ever-evolving environment driven by our ways of working commitments.

• Respectful
• Responsive
• Supportive
• Collaborative
• Fun

Benefits

• 25 days holiday entitlement (pro rata for part-time colleagues)
• Have your birthday off
• 8% pension (7.5% employer / 0.5% employee) contribution
• SmartTech – access the latest technology with optional payments over time and no interest or upfront payments
• Access to Reward Gateway with discounts from leading retailers
• Cycle to Work Scheme
• Service Award Scheme (one day per year up to 5 years’ service)