Customer Service Assistant

IKEA; Leeds; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading furniture retailer in Leeds is looking for a Customer Service Assistant to enhance our guests' shopping experience. Candidates should have a customer-first mentality, excellent problem-solving skills, and be able to work in a team. The role includes resolving complaints and assisting with product issues. This position offers flexibility, a competitive hourly rate, and various benefits including employee discounts.

Benefits

15% IKEA discount

Life assurance

Free healthy meal options

Qualifications

• Ability to juggle several responsibilities and take initiative.
• Confident in maintaining composure when dealing with customers.
• Adapting to technology in the workplace.

Responsibilities

• Resolve customer complaints positively and quickly.
• Ensure accurate handling of returned products.
• Assist customers with product assembly setbacks.

Skills

Customer-first mindset

Teamwork

Problem-solving

Computer literate

Job description

IKEA Leeds is looking to welcome a Customer Service Assistant.

Join our team at IKEA Leeds, where you'll play a key role in creating a remarkable shopping experience for our guests. In this role, no two days are the same! This role is all about customer service, ensuring our customers leave feeling satisfied with their purchase and their final interaction with our IKEA co‑workers.

What We Offer

• The start date of employment will be 7th December 2025.
• Competitive hourly rate of £12.60 per hour.
• 16 hours: 4 days per week, or 12 hours: 3 days per week and 3 in 4 weekends.
• We can discuss flexibility to match your life and our business needs during the interview.

Working With Us Has Its Rewards

• 15% IKEA discount and discount portal helping you save £100’s on high‑street retailers.
• Life assurance of 4 times your pay, enhanced statutory pension contributions & interest‑free loans.
• iBenefits – rewards & discount portal.
• Free healthy meal option, salad bar, fruit and hot/cold drinks.

…and so much more! For more information, visit https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/

What You'll Need to Have

• You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
• You have a customer‑first mindset, where you make the customer feel valued and supported in everything you do.
• You are computer literate and able to work with technology.
• You have the confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.

What You'll Be Doing Day To Day

• You will use your knowledge, resilience and problem‑solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
• Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.

We Care for the People

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many.

Recruitment Process Information

Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend a face‑to‑face interview.

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email [e-mail] and I will be happy to help!