Customer Service Assistant

Southern Co-op; Kingston near Lewes; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused retail cooperative is seeking a part-time Customer Service Assistant to enhance the customer experience and foster community relationships. The role involves assisting customers, maintaining store appearance, and contributing positively to the local community. Ideal candidates should have a passion for customer service, a proactive attitude, and a willingness to help. This is a fantastic opportunity to grow your career within a supportive team environment, offering various benefits including significant discounts and training programs.

Benefits

20% colleague discount

Healthcare plans

Employee assistance programme

Generous shopping discounts

NEST pension

Cycle-to-work scheme

Colleague referral scheme

Qualifications

• Genuine enthusiasm for great customer service.
• Ready to help customers with queries.
• Ability to keep shelves stocked and looking great.

Responsibilities

• Help customers with queries.
• Serve on the checkout.
• Keep the store clean, safe, and welcoming.

Skills

Great customer service

Hands-on, can-do attitude

Team player

Willingness to help

Job description

Customer Service Assistant - Be the Friendly Face of Your Community

Looking for a part-time role that's full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone's day.

Our stores are more than just places to shop - they're community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won't just help things run smoothly - you'll be playing a vital role in people's daily lives, especially for those who need us most.

We would love you to have…

• A genuine enthusiasm for great customer service
• A hands‑on, can‑do attitude
• A team player who's always ready to help
• A willingness to get stuck into tasks like:
  • Helping customers with queries
  • Keeping shelves stocked and looking great
  • Serving on the checkout
  • Keeping the store clean, safe and welcoming

But this role is more than what happens in-store. We're all about community - so we're looking for someone who's ready to get involved and make a difference.

Why Southern Co-op?

Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it's no different for our colleagues. You'll be part of a great team and also get the chance to grow your career - whether this is an internal course or an apprenticeship, we're here to support your choices.

You’ll have instant access to a huge selection of benefits, including 20% colleague discount, healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.

We want to put U in Southern Co-op — start your new career now.