Customer Service Assistant

The Blackfish Group; Ilkeston; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local printing company is seeking a friendly and reliable Customer Service Assistant in Ilkeston. You'll be the first point of contact for customers, handling enquiries via phone and email, and helping resolve any issues. Excellent communication and problem-solving skills are essential, and previous customer service experience is preferred. This role offers flexible working hours and full training in a supportive team environment.

Benefits

Supportive team environment

Full training

Free on-site parking

Qualifications

• Ability to stay calm under pressure.
• Previous experience in customer service preferred but not essential.

Responsibilities

• Be the first point of contact for customer enquiries.
• Maintain customer records.
• Resolve issues and complaints efficiently.
• Assist other departments as needed.
• Provide feedback to improve customer satisfaction.

Skills

Excellent communication skills

Problem-solving skills

Organized and detail-oriented

Basic computer literacy

Tools

Microsoft Office

CRM systems

Job description

Location: Ilkeston, Derby

Contract: Part/Full Time

Salary: £12.21 per hour

Hours: 20-37.5 hours per week (Monday - Friday)

About Us

We are a local printing company and pride ourselves on delivering exceptional customer experiences and building strong relationships with our clients.

We’re looking for a friendly, reliable Customer Service Assistant to join our team and help us continue to provide top-quality support to our customers.

Key Responsibilities

• Be the first point of contact for incoming calls and respond promptly and professionally to customer enquiries via phone, email, and other channels.
• Maintain customer records and update information as required.
• Resolve issues and complaints with empathy and efficiency.
• Be flexible to the needs of the business and assist other departments.
• Provide feedback and suggestions to improve customer satisfaction.

About You

• Has excellent communication and problem‑solving skills.
• Enjoys helping people and can stay calm under pressure.
• Is organized, detail-oriented, and able to multitask.
• Has basic computer literacy (e.g., Microsoft Office, CRM systems).
• Previous experience in customer service or print knowledge is preferred but not essential.

What We Offer

• A supportive and friendly team environment.
• Full training.
• Free on-site parking.

How To Apply

Please send your CV and a short cover letter explaining why you’d be a great fit for the role to [e-mail]