Customer Service Assistant

Adaptive Ltd; Greater London; On-site; GBP 21,000 - 23,000; Full time

Job summary

A custom signage company in London is seeking a Customer Services & Design Assistant to provide customer support and assist in design tasks. Responsibilities include answering enquiries, learning to use VCarve software, and supporting colleagues. The ideal candidate should have communication skills and a willingness to learn. This full-time role offers a salary of £21,000 – £23,000 with opportunities for career development.

Benefits

Full training in VCarve design software

Career development opportunities

Staff discounts on products

Qualifications

• Previous experience in customer service preferred but not essential.
• Willingness to learn VCarve software and other design tools.
• Basic IT skills including Microsoft Office and email.

Responsibilities

• Answer customer enquiries via phone, email, and in-person.
• Learn how to use VCarve software to prepare design layouts.
• Assist with admin tasks including scheduling and invoices.

Skills

Customer service experience

Good communication skills

Basic IT skills

Willingness to learn design tools

Creative mindset

Strong teamwork skills

Tools

VCarve

Microsoft Office

Job description

Role Title: Customer Services & Design Assistant

Location: Planet Neon

Role Overview

Planet Neon is looking for a friendly, enthusiastic, and adaptable individual to join our team as a Customer Services & Design Assistant. This role combines day‑to‑day customer support with creative design responsibilities. You don’t need to be an expert in design software yet – full training will be provided in VCarve so you can develop the skills needed to prepare design files for neon signage. What matters most is a willingness to learn, work as part of a team, and bring a positive attitude to everything you do.

Key Responsibilities

Customer Service

• Answer customer enquiries via phone, email, and in‑person
• Provide information on products, prices, and lead times
• Process orders from enquiry to completion
• Deal with any issues or complaints in a helpful and professional manner
• Build and maintain good relationships with customers

Design & Technical

• Learn how to use VCarve software to prepare design layouts
• Turn customer ideas into accurate, production‑ready designs (with training and support)
• Work closely with the production team to ensure designs are practical and achievable
• Keep design records and files organised

General Support

• Assist with admin tasks including updating systems, scheduling, and invoices
• Support colleagues across the business when needed

Skills & Experience Required

• Previous experience in customer service (preferred but not essential)
• Good communication skills, both written and verbal
• Basic IT skills (Microsoft Office, email, etc.)
• Willingness to learn VCarve software and other design tools (training provided)
• Eye for detail with a creative mindset
• Strong teamwork skills and the ability to pitch in where needed

Personal Attributes

• Enthusiastic, eager to learn, and open to training
• Friendly, approachable, and customer‑focused
• Team player who enjoys working with others to get the job done
• Positive attitude and energy, even when things get busy

Benefits

• Full training in VCarve design software and neon production
• Career development opportunities in both customer service and design
• A creative, supportive, and team‑focused work environment
• Staff discounts on products

Experience: Required

Employment: Full‑time

Schedule: Monday‑Friday 09.00‑17.00

Salary: £21,000 – £23,000 yearly

About Adaptive Ltd

We are a London based hand‑made quality custom LED neon sign company. At Adaptive Ltd , we are dedicated to providing the highest quality products that will transform any Home, Venue and Business.