Customer Service Assistant

Lampton Group; Geddington; Hybrid; GBP 44,000 - 52,000; Full time

Job summary

A community-focused organization in Geddington seeks a Health and Safety Business Partner to provide expert H&S guidance, implement safety strategies, and collaborate with multiple teams to ensure compliance and high standards across the business. The ideal candidate will have a NEBOSH diploma and a strong background in property management or construction. Join a company that values diversity and offers a hybrid working model, competitive salary up to £52,000, and various employee benefits.

Benefits

24 days holiday allowance, plus bank holidays

Free GOLD gym membership

Enhanced maternity and paternity leave

Exclusive discounts

Employee wellbeing perks

Qualifications

• NEBOSH diploma or equivalent required; NEBOSH Certificate as a minimum.
• Experience in providing proactive H&S advice to the property or construction industries.
• Familiarity with H&S policy review and updates.

Responsibilities

• Provide daily Health and Safety advice to the Management team.
• Work with the Head of Health and Safety to implement strategy.
• Maintain high standards of H&S across all service areas.

Skills

Health and Safety expertise

Advisory skills

Collaboration with teams

Policy development

Education

NEBOSH diploma or equivalent

Cert / Charter IOSH experience

Job description

Health & Safety Business Partner

As a Health and Safety Business Partner, you will provide the Managing Director and Management team with competent Health and Safety advice on a day-to-day basis, ensuring that all areas of H&S is effectively managed, reported and appropriate corrective and preventive action taken when required. You will work collaboratively with the Group Head of Health and Safety to develop and deliver a health and safety strategy and then implement that strategy across the business. The Business partner acts as a first point of contact related to Health and Safety operational control including adverse event investigation.

Key Responsibilities

• Work collaboratively with the Head of Health and Safety, Heads of Services, Service Managers, and staff across Lampton Group to ensure high standards of H&S management are maintained.
• Provide a professional H&S advisory service including sound professional H&S advice on all matters of H&S policy and best practice to staff and associated organisations across all the whole business.
• Advise Lampton and associated organisations on complex and technical H&S matters offering pragmatic and practical advice that ensures the most effective solution to be implemented within available budgets.
• Work flexibly across all service areas and with partners to achieve the H&S objectives of the Business.
• Develop, implement, manage and control any specific H&S policies, procedures and documentation that are not covered by the group H&S system.
• Develop and implement H&S strategy and H&S business plan (reflecting the group strategy and business plan) and deliver activities to schedule.
• Prepare and present reports to appropriate meetings and committees including the Lampton Services and Lampton 360 Board and members.
• Ensure reporting is provided as required and that reports are prepared, including identifying where improvements can be made.
• Improve health and safety performance by contributing to a culture of continuous improvement and efficiency.
• Support achievement of the H&S strategy and H&S business plans through the delivery of agreed actions.
• Support the development of the Group H&S management system and act as the main point of contact during the consultation activity.

Experience and Qualifications Required

• NEBOSH diploma or equivalent, NEBOSH Certificate as a minimum, or ideally working towards NEBOSH diploma.
• Cert / Charter IOSH experience.
• Consistent achievement in providing proactive H&S advice to the property management or construction management industry.
• Experience of reviewing, establishing, and updating H&S policies and procedures.
• Experience gained in a property management, construction industry, waste industry or parks and greenspaces or other transferable industries.

Desirable Qualifications

• Professional audit qualification (ISO45001, ISO9001, ISO50001, ISO14001).
• Professional H&S qualifications related to the waste, logistics or allied industries.
• P405 Management of Asbestos.

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.

About Lampton Group

Established for over a decade, Lampton Group is wholly owned by the London Borough of Hounslow. This means we operate a commercially minded business, with a public service ethos. We work in close partnership with the Borough to provide commercial, strategic and social value to the community; any profits we make are invested back into essential services and community projects. We have three operating arms – Lampton Homes, Lampton Leisure and Lampton Services each exists to enhance the lives of residents and support the council in supplying essential services.

Why Join Lampton Group?

• Salary – up to £52,000.
• Hybrid working.
• 24 days holiday allowance, plus bank holidays.
• Free GOLD gym membership.
• Enhanced maternity and paternity leave and pension scheme.
• Exclusive discounts – save with Lampton Rewards and EE mobile offers.
• Staff wellbeing perks – online GP access, EAP, health testing, flu jabs, and e‑care.