Customer Service Assistant

Your Co-op; Forest of Dean; On-site; GBP 18,000 - 22,000; Full time

Job summary

A community-focused retailer in Forest of Dean seeks a Customer Service Assistant to enhance customer experiences. The ideal candidate will be customer-focused, capable of efficient communication, and thrive in dynamic environments. Responsibilities include ensuring fantastic store experiences, facilitating a smooth checkout, and maintaining store presentation. Availability for evening and weekend shifts is essential.

Qualifications

• Ability to deliver excellent store experiences.
• Natural listening and interactive skills.
• Confidence in dealing with customers.

Responsibilities

• Ensure customers have a fantastic store experience.
• Provide a speedy and convenient checkout process.
• Replenish stock to ensure product availability.
• Maintain a welcoming store environment.

Skills

Customer focused

Excellent communication

Enthusiastic

Resilient

Friendly attitude

Job description

Being a Customer Service Assistant with Your Co-op is more than operating tills and stacking shelves. We strive to be there when our customers need us most and to help us achieve this your shift pattern may include evenings and weekends.

Responsibilities

• Going the extra mile to ensure customers have a fantastic store experience
• Providing customers with a speedy and convenient checkout process
• Replenishing stock to ensure customers can purchase our wide variety of products
• Ensuring the store is welcoming and presentable at all times

Ideal Candidate

• Customer focused and deliver excellent store experiences
• Naturally be able to listen, interact and communicate with customers and team members
• Enthusiastic and resilient to support your colleagues during demanding times
• Confident with a friendly and approachable nature