Customer Service Assistant

South East; Essex; On-site; GBP 40,000 - 60,000; Part time

Job summary

A vibrant entertainment company in Essex is seeking a Customer Service Assistant to provide exceptional experiences for customers. The role involves managing bookings, assisting with parties, and ensuring cleanliness in a fun atmosphere. Ideal candidates should be enthusiastic team players with strong communication skills. This position requires flexibility with working hours, including weekends. Competitive benefits include discounts and healthcare support.

Benefits

Retailer discounts

Free Bowling for family and friends

Free Food

Enhanced Maternity and Paternity leave

Health Care Cash Back Scheme

Employee Assistance Programme

Life assurance

Qualifications

• Must have a positive attitude and confidence in customer interactions.
• Ability to work in a fast-paced environment with determination.
• Strong team player with organizational skills.

Responsibilities

• Deliver outstanding customer experiences and manage bookings.
• Be the point of contact for customer questions and sales opportunities.
• Assist in hosting parties and keeping the center clean.

Skills

Enthusiasm

Communication skills

Flexibility

Customer service

Team player

Job description

Come join our fantastic team.

We love to entertain! It’s in our DNA!... and it’s not just about

bowling. We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser

Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully

licensed bars including cocktails, and of course our fabulous food menu.

We have something fun for all the family to do, regardless of age. Our

centres are fantastic places to visit, and even better places to work in. Why

not come and help us entertain?

We are looking for people who want to work in a fun environment. You

need confidence, energy and a positive attitude. The rest we can teach you!!

The Role

As a Customer Service Assistant, you will deliver an outstanding

experience for our customers. This includes booking customers in at reception,

being a point of contact for customer questions, being alert to sales

opportunities, hosting individuals and children's parties, delivering food to

the lanes, keeping the centre clean and tidy.

You’ll be involved in a range

of departments, from hosting children's parties and overseeing the Laser Arena

to managing Escape Room experiences and running karaoke rooms. Each day will

offer something different, ensuring the fun never stops!

You will work efficiently, show initiative and be friendly. Exceptional

customer service will be at heart of your role. You will also need to be

confident and comfortable when dealing with customers.

Skills You Need

• Full of determination, enthusiasm, and be able to work in fast-paced environment
• A nothing is too much trouble attitude
• Able to provide high levels of customer service and have strong communication skills
• Fully flexible around working pattern (evening and weekends will be required)
• Be approachable and helpful
• Be organised, able to multi-task and attention to detail
• A strong team player

Our Fantastic Benefits

• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food
• Enhanced Maternity, Paternity, Adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 2 x annual salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

If you are looking

for career development, then Tenpin is a great place to start. We continually

strive to develop our network of impressive and highly successful sites, and

recognise great people contribute to great success! Most of our managers joined

us as a Team Member and have progressed into management or senior roles.

What Happens Next?

If you are ready to

develop your career with us, click apply and complete the short application

process (2 mins).