Customer Service Assistant

CVS Group UK; England; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading veterinary services company in the UK is seeking a Full-time Customer Care Advisor. In this role, you will assist customers by answering queries and resolving issues through telephone and Live chats. The position offers a hybrid working model, where you will work from the Diss office two days a week. Benefits include up to 7 weeks of holiday, enhanced maternity/paternity leave, and a variety of flexible benefits.

Benefits

Up to 7 weeks holiday

Enhanced maternity/paternity/adoption leave

Discounted pet healthcare

Professional development opportunities

Flexible benefits like GymFlex and Cycle to Work

Qualifications

• Real people person, engaging customers through calls or Live chats.
• High level of service, clear and professional communication.
• Understanding customer needs with empathy.

Responsibilities

• Answering telephone calls and Live chats.
• Resolving customer issues efficiently.
• Recording enquiries and feedback to improve customer journeys.

Skills

Customer engagement

Communication

Active listening

IT skills

Job description

22256

An exciting opportunity has arisen for a Full-time Customer Care Advisor to join Animed on a permanent basis.

In this role, you will work as part of a contact centre team to ensure customer queries and orders are efficiently responded to and resolved.

Animed was established in 2010 and sells animal medicines, pet food and accessories to customers across the UK.

Key Duties

• Being there for the customer when needed, answering telephone calls and Live chats through the day.
• Striving for excellence, offering the best level of service to each customer.
• Resolving customer issues in the most efficient time frame.
• Accurately recording details of enquiries, comments and constructive feedback so we can look to continuously improve customer journeys.

Requirements

• You're a real people person, happy to engage customers through the day, often taking back-to-back calls or Live chats.
• Communication is key, so offering a high level of service, written or verbal, being clear and professional throughout.
• Active listener, understanding what the customer needs, and knowing when to show empathy.
• IT skills – we use multiple systems and being able to comfortably hop between these on calls is important.

This role is 40 hours per week (5 x 8 hour shifts). Preference for the successful candidate to work Monday – Friday, but working a Saturday is an option if this works best for you.

Location: Hybrid – the role will involve a mixture of working in our Diss office (2 days a week) and working from home. Initial training, however, would need to be two full weeks on site in Diss office.

Benefits

• Up to 7 weeks holiday (with our buy/sell holiday scheme)
• 1 day extra holiday per year up to 5 years
• Access to our industry leading sharesave scheme
• Enhanced maternity/paternity/adoption leave
• Heavily discounted pet healthcare
• Continued professional development
• A range of flexible benefits such as GymFlex and Cycle to Work to suit your needs

If interested in this exciting opportunity, please specify the hours you would like to work on your application and click apply now!

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.