Customer Service Assistant

Consol SouthWest Limited; England; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A national tanning brand in the UK is seeking a Customer Service Assistant to support studio staff and ensure high customer service standards. This flexible role requires evening and weekend availability, with responsibilities including assisting customer queries and performing administrative tasks. Previous customer service experience and strong communication skills are essential. The position offers £12.50 per hour and various employee perks, including training opportunities and discounts.

Benefits

£12.50 per hour

Flexible working hours

10% off PureGym membership

Free use of tanning facilities after each shift

Staff discount on all vending products

Additional holiday allowance and bonus

Qualifications

• Experience supporting a team through email and telephone channels.
• Ability to handle customer queries effectively.

Responsibilities

• Assist with smooth day-to-day running of Consol studios.
• Support Studio staff and ensure high standard of service.
• Carry out administrative tasks to maintain efficient operations.

Skills

Customer service experience

Communication skills

Call handling

Time management

Team support

Education

English GCSE or equivalent

Job description

Consol is a growing national tanning brand with 56 studios nation-wide (and counting!), leading the field in safe and responsible tanning. We want you to be a part of our future!

We're excited to offer a fantastic opportunity to join our Helpline Team as a Customer Service Assistant. This is a flexible contract, offering a minimum of 18 hours per week on a shift basis, operating Monday to Sunday between 7am - 10.30pm. Evening and weekend availability is essential.

About the role

As a Customer Service Assistant, you will be responsible for supporting our Studio staff with the smooth, day-to-day running of Consol studios and ensuring our customers receive the highest standard of service. This varied role involves assisting with customer queries, providing remote support to studios, and carrying out a range of administrative tasks to help maintain efficient operations.

What we are looking for

Essential

• Previous customer service experience
• English GCSE or equivalent qualification/demonstratable communication skills
• Experience in call handling and answering customer queries
• Experience supporting a team through email and telephone channels
• Examples of good time management
• Motivation to succeed and rise to new challenges

Desirable

• Experience working within a fast paced customer service environment
• Experience working with age restricted products and requesting verification
• Experience in a dedicated support team
• Familiar with CCTV technology and remote services

What we are offering

• £12.50 per hour
• Training opportunities to assist career progression
• 10% off PureGym membership and £0 joining fee
• Flexible working hours for the right candidate
• Free use of tanning facilities after each shift
• Staff discount on all vending products
• 5 and 10 year additional holiday allowance and bonus