Customer Service Assistant

Adecco; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency seeks a Customer Service Assistant in Newbury. The ideal candidate will have at least 2 years of experience in customer service, strong attention to detail, and proficiency in Microsoft Excel. Responsibilities include delivering customer service, managing dealer information, and coordinating deliveries. This role provides a supportive environment for diverse candidates.

Qualifications

• Minimum of 2 years' experience in customer service or order processing.
• Proficient to advanced level in Microsoft Excel.
• Collaborative team player who remains calm under pressure.

Responsibilities

• Deliver exceptional end-to-end customer service.
• Manage and maintain accurate customer and dealer information.
• Liaise with logistics partner for timely deliveries.
• Oversee and process manual orders daily.

Skills

Customer service experience

Attention to detail

Microsoft Excel

Problem-solving

Team player

Job description

Adecco are supporting their client based in Newbury and are currently recruiting for a Customer Service Assistant to join their team.

Key Responsibilities

• Deliver exceptional end-to-end customer service, ensuring all client requests are handled promptly, accurately, and with consistency.
• Manage and maintain accurate customer and dealer information within internal systems.
• Liaise with the logistics partner to coordinate on-time deliveries, ensuring Proof of Delivery is obtained within 48 hours and appropriately filed.
• Oversee and process manual orders daily as well as review and action product returns awaiting approval.
• Support the setup and onboarding of new dealers across relevant internal platforms.
• Provide daily support to Business Development Managers and dealers via email and phone.
• Regularly review SAP to identify consignment and non-consignment orders, ensuring prompt processing to the warehouse.
• Conduct reconciliation of consignment stock discrepancies resulting from quarterly or annual counts.
• Record and follow up on sales to resolve stock discrepancies effectively.
• Assist with compiling and maintaining accurate daily, weekly, and monthly reports.
• Stay up to date with product developments and continuously expand product knowledge.

What we are looking for

• Minimum of 2 years' experience in customer service or order processing.
• Strong attention to detail and accuracy.
• Proficient to advanced level in Microsoft Excel.
• Excellent problem-solving abilities with a proactive mindset.
• Approachable, personable, and professional with a good sense of humour.
• Collaborative team player who remains calm and composed under pressure.

Apply now!

Inclusive Hiring

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.