Customer Service Assistant

Southern Co-op; Eastleigh; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused retail company in Eastleigh is looking for a part-time Customer Service Assistant. In this role, you will support customers and keep the store welcoming and clean. Ideal candidates should have a passion for customer service and a proactive attitude. Benefits include a 20% colleague discount and other perks for professional development, making it an excellent opportunity to grow your career.

Benefits

20% colleague discount

Healthcare plans

Employee assistance programme

Generous shopping discounts

NEST pension

Cycle-to-work scheme

Colleague referral scheme

Qualifications

• Genuine enthusiasm for great customer service.
• Hands-on, can-do attitude.
• Team player who’s always ready to help.

Responsibilities

• Assist customers with queries.
• Keep shelves stocked and looking great.
• Serve on the checkout.
• Maintain cleanliness and safety in the store.

Skills

Customer service enthusiasm

Can-do attitude

Team player

Job description

Customer Service Assistant – Be the Friendly Face of Your Community

Looking for a part-time role that’s full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone’s day.

Our stores are more than just places to shop - they’re community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won’t just help things run smoothly - you’ll be playing a vital role in people’s daily lives, especially for those who need us most.

We would love you to have…

• A genuine enthusiasm for great customer service
• A hands‑on, can‑do attitude
• A team player who’s always ready to help

A willingness to get stuck into tasks like : Helping customers with queries

Keeping shelves stocked and looking great

Serving on the checkout

Keeping the store clean, safe and welcoming

But this role is more than what happens in‑store. We’re all about community - so we’re looking for someone who’s ready to get involved and make a difference.

Why Southern Co‑op?

Southern Co‑op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices.

You’ll have instant access to a huge selection of benefits, including 20% colleague discount, healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle‑to‑work scheme, colleague referral scheme and much more.