Customer Service Assistant

EllisKnight International Recruitment; East Midlands; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Customer Service Assistant to work in a luxury student accommodation site in Leicester. You will promote the property and engage with local students to ensure full occupancy. The ideal candidate has excellent interpersonal skills, a proactive sales approach, and a passion for customer service. This full-time role involves a variety of responsibilities aimed at creating a welcoming environment for potential residents.

Qualifications

• Ability to cooperate with students and clients professionally.
• Skills in social media management and online communication.
• Strong interpersonal skills and pleasant phone manner.

Responsibilities

• Conduct tours and viewings of the property.
• Respond to enquiries through various channels professionally.
• Build relationships with local universities and send marketing materials.
• Encourage visitors to the site through leaflet drops.
• Follow up on sales opportunities and process applications.

Skills

Friendly approach

Social media skills

Rapport building

Sales focus

Calm under pressure

Interpersonal skills

Administrative skills

Customer service focus

Job description

Customer Service Assistant

Work with us at one our client’s luxury student accommodation sites in Leicester.

This is a fantastic opportunity to join a fast paced and exciting industry. You will be responsible for promoting this stylish new building and networking with local students to achieve 100% occupancy. It is a beautiful, modern and vibrant site that offers impressive facilities, and you would be the voice and beating heart of the brand.

It is 37.5hours per week working 09 : 00am - 17 : 30pm.

Key Tasks

• Conducting tours and viewings of the property
• Responding to all new enquiries through all mediums, including emails, online chat and phone calls ensuring that these are answered within a timely and professional manner
• Building and maintaining relationships with local universities and sending regular marketing materials and availability updates
• Conduct regular leaflet drops throughout the town and encourage visitors to the site
• Follow up on all interest and ensure that all sales opportunities are explored
• Process new applications within timescales given
• Keep up to date with room prices and special offers to provide accurate information to potential residents.
• Keep up to date with competitor activities.

Knowledge and Skills

• A friendly and welcoming approach and the ability to cooperate well with all students and clients in a professional, respectful and friendly manner.
• Great skills with Social media, being able to post adverts and stream online on all used social media platforms.
• Excellent rapport building abilities.
• Sales focussed and highly proactive approach.
• High standards of dress and presentation.
• Ability to remain calm during difficult situations or in a very busy environment.
• Excellent interpersonal skills, including a pleasant telephone manner.
• Good administrative skills and the ability to use emails, phones and various systems.
• A positive and enthusiastic attitude with a strong focus on customer service.