Customer Service Assistant

CVS Group; Diss; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading veterinary service provider in the UK is looking for Full-time & Part-time Customer Care Advisors to join their contact center. The role involves responding to customer queries through calls and live chats while providing excellent service. Candidates should have strong communication skills and the ability to multitask across various IT systems. The position offers hybrid work options and a range of employee benefits including extensive holiday and professional development opportunities.

Benefits

Up to 6.6 weeks holiday

Access to share save scheme

Discounted pet healthcare

Professional development opportunities

Qualifications

• Real people person, happy to engage with customers.
• High level of written and verbal communication.
• Ability to use multiple systems during calls.

Responsibilities

• Answer customer telephone calls and live chats.
• Offer the best level of service to each customer.
• Resolve customer issues efficiently.
• Record details of enquiries and feedback for improvement.

Skills

Communication

Active listening

IT skills

Job description

We have exciting opportunities for both Full-time & Part-time Customer Care Advisors to join Animed on a permanent basis.

Shift Patterns Available

Full time

• Monday to Friday (5 x 8 hour shifts) but working a Saturday is an option if this works best for you

Part Time

• Lunch covers/flexible hours
  Preference of cover between;
  10–3 | 11–4 | 12–5
• Weekend work from 16 hours upwards

Location: Training will require 2 weeks onsite in Diss then Hybrid options – for Full time we usually have 3 days in office, remainder from home – flexible for part time support.

In this role, you will work as part of a contact centre team to ensure customer queries and orders are efficiently responded to and resolved.

Animed was established in 2010 and sells animal medicines, pet food and accessories to customers across the UK.

Key Duties

• Being there for the customer when needed, answering telephone calls and Live chats through the day.
• Striving for excellence, offering the best level of service to each customer.
• Resolving customer issues in the most efficient time frame.
• Accurately recording details of enquiries, comments and constructive feedback so we can look to continuously improve customer journeys.

Qualifications

• You're a real people person, happy to engage customers through the day, often taking back-to-back calls or Live chats.
• Communication is key, so offering a high level of service, written or verbal, being clear and professional throughout.
  • Active listener, understanding what the customer needs, and knowing when to show empathy.
  • IT skills, we use multiple systems and being able to comfortably hop between these on calls is important.

  Benefits

  • Up to 6.6 weeks holiday (including bank holidays)
  • 1 day extra holiday per year up to 5 years
  • Access to our industry leading sharesave scheme
  • Enhanced maternity/paternity/adoption leave
  • Heavily discounted pet healthcare
  • Continued professional development
  • A range of flexible benefits such as GymFlex and Cycle toWork to suit your needs

  If interested in this exciting opportunity, please specify the hours you would like to work on your application and click apply now!

  CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.