Customer Service Assistant

Pure Resourcing Solutions Limited; Costessey; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A well-known recruitment agency in the UK is seeking a Customer Service Assistant to provide admin and sales support to ensure a smooth, efficient, and customer-focused service experience. The role requires excellent communication and problem-solving skills, with a salary of up to £32,000 per annum. Initially, you will work five days in the office, transitioning to a hybrid model after training.

Qualifications

• Minimum of 1 year customer service or sales admin experience.
• Excellent communication, organisation and problem-solving skills.

Responsibilities

• Prepare, issue and follow up on quotations and orders.
• Coordinate haulage services and purchasing of goods.
• Handle customer complaints professionally.
• Maintain accurate customer data within CRM systems.
• Stay informed on product and market developments.

Skills

Customer service experience

Communication skills

Organisational skills

Problem-solving skills

Job description

Customer Service Assistant required to provide admin and sales support to the Customer Relations and Field Sales teams to ensure a smooth, efficient and customer focused service experience.

Permanent role
Up to £32,000pa
Hours: 9am - 5pm or 8am - 4pm daily
Location: North Cambs with 4 days in the office and 1 from home (5 days in the office initially)

Key duties:

• Prepare, issue and follow up on quotations and orders
• Coordinate haulage services and purchasing of goods
• Handle customer complaints professionally
• Maintain accurate customer data within CRM systems
• Stay informed on product and market developments

Your skills/experience:

• Minimum of 1 year customer service or sales admin experience
• Excellent communication, organisation and problem solving skills

Interested? Please forward your CV today