Customer Service Assistant

Hairby Zindzi; City Of London; Remote; GBP 20,000 - 25,000; Full time

Job summary

A growing beauty brand in the UK is seeking a reliable Customer Service Assistant. This role involves supporting customers through WhatsApp, Instagram, and email. Responsibilities include responding to enquiries, providing product advice, and managing returns. Ideal candidates will have excellent communication skills and experience in customer service. This position offers flexible remote working hours and a supportive team culture.

Benefits

Remote, flexible working hours

Supportive and friendly team culture

Opportunity to grow within a developing UK brand

Qualifications

• Excellent written communication and problem-solving skills.
• Experience in customer service or online retail preferred.
• Confident using WhatsApp, Instagram, and email tools.

Responsibilities

• Respond quickly to customer questions and order updates.
• Provide product advice and aftercare support.
• Manage returns, exchanges, and refunds efficiently.

Skills

Excellent written communication

Problem-solving skills

Experience in customer service

Confident using WhatsApp, Instagram, and email

Attention to detail

Job description

About Us

Hair by Zindzi is a fast-growing UK beauty brand offering premium wigs, extensions, and accessories. We pride ourselves on excellent customer care and a personal touch that makes every client feel valued.

The Role

We’re looking for a reliable and caring Customer Service Assistant to support customers across WhatsApp, Instagram, and email. You’ll handle enquiries, guide purchases, resolve issues, and ensure every customer leaves happy and confident.

Responsibilities

• Respond quickly to customer questions and order updates.
• Provide product advice and aftercare support.
• Manage returns, exchanges, and refunds efficiently.
• Record feedback to help improve our service.
• Maintain a warm, professional tone in every message.

Requirements

• Excellent written communication and problem-solving skills.
• Experience in customer service or online retail preferred.
• Confident using WhatsApp, Instagram, and email tools.
• Positive, patient, and attentive to detail.

What We Offer

• Remote, flexible working hours.
• Supportive and friendly team culture.
• Opportunity to grow within a developing UK brand.