Customer Service Assistant

ESS – Defence, Energy and Government Services; Chippenham; On-site; GBP 18,000 - 21,000; Full time

Job summary

ESS – Defence, Energy and Government Services is seeking a Customer Services Assistant to join the Defence catering team in the UK. You will work in a busy environment delivering excellent customer experiences, handling cash, and supporting food preparation and displays.

The role offers 37.5 hours per week in a full-time position within Compass Group UK&I’s Defence, Government and Energy sectors. A positive, safety-conscious attitude and reliability are essential for success.

Qualifications

• Strong customer service orientation and team collaboration.
• Ability to work in a fast-paced catering environment.
• Willingness to handle cash and operate a cashier system.
• Experience in food service is beneficial but not mandatory.

Responsibilities

• Prepare and serve high-quality food for clients and customers.
• Create attractive food and counter displays.
• Represent Defence and maintain a positive brand image.
• Handle cash and operate the cash register.
• Comply with food handling and hygiene standards.
• Comply with health and safety regulations.

Skills

Customer service

Team player

Cash handling

Food service

Tools

Cash register

Job description

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a full time basis, contracted to 37.5 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to Defence? Here's what you need to know before applying:

Your Key Responsibilities Will Include

• Preparing delicious, high-quality food that delights our clients and customers
• Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our Ideal Customer Services Assistant Will

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/0809/95661001/52392557/BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!