Customer Service Assistant

East of England Cooperative; Chelmsford; On-site; GBP 21,000 - 24,000; Full time

Job summary

A regional cooperative company in Chelmsford is seeking a Customer Service Assistant to enhance customer service and engage with the community. Responsibilities include supporting store operations and maintaining high service standards, alongside a motivated team. This role offers flexible working patterns and numerous employee benefits such as competitive pay and discounts.

Benefits

Competitive rates of pay

20% discount in food stores

22 days holiday plus bank holidays

5% employer pension contribution

Death in service benefit

Enhanced family leave and pay arrangements

Award-winning training and apprenticeship programmes

Great discounts across high street and online retailers

Financial wellbeing support

Access to Cycle To Work and SmartTech

Employee Recognition Scheme

Long Service Awards

Free remote GP service

Employee Assistance Programme

Responsibilities

• Support the store in delivering high standards of customer service.
• Engage with the local community and attract new customers.
• Work as part of a diverse and motivated team.

Skills

Friendly and approachable

Reliable team player

Effective communication skills

Positive attitude

Self-motivated

Willing to learn and adapt

Basic numeracy, literacy, and IT skills

Job description

Come and join our team!

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Want to know more? Take a look at our job description attached to the bottom of this webpage.

Normal working pattern for this role

• Monday: 5am – 1:30pm
• Tuesday: 5am – 1:30pm
• Wednesday: 5am – 1:30pm
• Thursday: 5am – 1:30pm
• Friday: 5am – 12:30pm

Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

The person we are looking for

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Over 18 roles

Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co‑op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.