Customer Service Assistant

The Best Connection Group Limited; Brighton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare and medical equipment provider is seeking a dedicated Customer Service Assistant in Brighton. The role involves handling customer inquiries, processing orders, and maintaining high standards in customer support. Ideal candidates will have strong communication skills and experience in customer service or administrative roles, especially in healthcare. This opportunity offers a chance to make a positive impact in the healthcare sector.

Qualifications

• Previous experience in a customer service or administrative role, preferably in healthcare.
• Excellent communication skills and strong attention to detail.
• Ability to work well under pressure and manage multiple priorities.

Responsibilities

• Handling inbound calls and emails from customers and healthcare professionals.
• Processing orders and maintaining customer records.
• Providing product information and support.

Skills

Communication skills

Organizational skills

Empathy

IT proficiency

Teamwork

Job description

About the Role

Our client, a reputable healthcare and medical equipment provider, is seeking a dedicated Customer Service Assistant to join their friendly and supportive team. This is an excellent opportunity for someone with strong communication skills, a passion for helping others, and an interest in making a positive impact in the healthcare sector.

As part of the customer service team, you will play an essential role in supporting customers and healthcare organisations by ensuring they receive the highest level of service and product support.

Key Responsibilities

• Handling inbound calls, emails, and enquiries from customers and healthcare professionals
• Processing orders and ensuring accurate data entry into company systems
• Providing product information and support to assist customers in selecting suitable equipment
• Supporting the coordination of repairs, returns, or service bookings
• Maintaining customer records and documentation to high standards
• Contributing to a positive team environment focused on exceptional service

About You

• Previous experience in a customer service, sales support or administrative role (healthcare or medical industry experience desirable but not essential)
• Empathetic, patient, and professional approach when dealing with customers
• Excellent communication and organisational skills with strong attention to detail
• Confident using IT systems
• Ability to work well under pressure and manage multiple priorities
• A proactive team player committed to delivering high-quality service

Apply Now

We are looking for the right candidate to start ASAP, if this role is something your interested in then please reach out to Archie or Demi at The Best Connection Worthing.