Customer Service Assistant

JobStart Scheme; Belfast; On-site; GBP 40,000 - 60,000; Part time

Job summary

A gym and customer service provider in Belfast is seeking an Administrative & Customer Service Assistant to support gym members and online customers. This role includes handling inquiries, assisting with memberships, and general administrative duties. Ideal candidates will be proactive, organised, and enjoy working in a dynamic team environment. Flexible hours may be available.

Responsibilities

• Respond to customer and member enquiries via email, WhatsApp, and social media.
• Support gym membership setup, renewals, and class bookings.
• Help manage online store orders, returns, and customer updates.
• Maintain organised spreadsheets and internal records.
• Assist with inventory checks and product packaging when required.
• Help coordinate PT Academy enrolments and student communication.
• Provide general administrative support to the management team.

Skills

Great communicator - written and verbal

Confident using computers and social platforms

Strong attention to detail and organisation

Interest in health, fitness, or fashion

Reliable and eager to learn new skills

Job description

THE EMPLOYER IS: EXSTO 361 LTDWe’re looking for a proactive, organised, and friendly individual to join the Exsto team as an Administrative & Customer Service Assistant.You’ll play a key role in supporting our gym members and online customers - handling day-to-day admin tasks, responding to messages and emails, and keeping our systems running smoothly.This role is ideal for someone who enjoys structure, communication, and being part of a positive, driven team.

Responsibilities

• Respond to customer and member enquiries via email, WhatsApp, and social media.
• Support gym membership setup, renewals, and class bookings.
• Help manage online store orders, returns, and customer updates.
• Maintain organised spreadsheets and internal records.
• Assist with inventory checks and product packaging when required.
• Help coordinate PT Academy enrolments and student communication.
• Provide general administrative support to the management team.

Skills and Qualifications

• Great communicator - written and verbal.
• Confident using computers and social platforms.
• Strong attention to detail and organisation.
• Interest in health, fitness, or fashion is a plus (but not essential).
• Reliable and eager to learn new skills.

Further Information

The Employer is: EXSTO 361 LTDJobStart Opportunity - Working Hours Information- Standard Hours: up to 25 hours per week.- Flexible/Reduced Hours: May be available upon approval by a Work Coach.- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Vacancy ID 1744075 Job Sector Customer Service and Call Centre,Secretarial and Administration Area Belfast Location Belfast Salary 16-17 £7.55, 18-20 £10.00, 21 plus £12.21 per hour. No. vacancies 1 Contract Type Temporary Weekly hours 25 Published date 06/11/2025 Closing date 17/12/2025 Worktime To be confirmed with employer.