Customer Service Assistant

The Range; Bangor; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK retailer is seeking individuals willing to provide exceptional customer service in Bangor, Wales. The role involves answering inquiries, solving problems, processing transactions, and ensuring a positive experience for customers. Ideal candidates will demonstrate problem-solving skills, initiative, and the ability to work in a team. This position offers a dynamic work environment with numerous opportunities for growth.

Qualifications

• Willingness to provide excellent customer service.
• Problem-solving skills.
• Ability to think quickly and follow instructions.
• Teamwork and initiative.

Responsibilities

• Answer customer enquiries.
• Help solve customer problems.
• Handle returned goods.
• Process till transactions.
• Ensure a positive customer experience.

Job description

What are we looking for?

To be successful in this role, you must be willing to provide the very best customer service experience to our customers. Problem‑solving skills and having the ability to think quickly, follow instructions, work as a team and work on initiative are also desirable skills for the role.

Your day will be varied, and will include a combination of the following tasks :

• Answering customer enquiries.
• Giving information and helping to solve customer problems.
• Being the first point of contact for dealing with returned goods.
• Processing till transactions.
• Making sure that the customer's experience is a positive one.

Why The Range?

Working for The Range is no ordinary job. We are a Sunday Times Top Track 100 company and one of the UK’s fastest growing retailers.

Much of this success is thanks to our talented and passionate teams. From retail opportunities nationwide to innovative roles in our Head Office and fulfilment positions at our state of the art distribution centres, you’re sure to find the role to match your skills and your ambition.

People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary.