Customer Service Apprenticeship

Specsavers; Woodley; On-site; GBP 15,000 - 20,000; Full time

Job summary

A leading optical company in Woodley is seeking an apprentice to provide excellent customer service. The role involves advising customers on their needs, answering calls, and demonstrating strong communication skills. This entry-level position is ideal for those new to customer service. Comprehensive support and training are provided, alongside a real wage.

Qualifications

• Eligibility to join the Institute of Customer Service at Professional level upon completion.
• No prior experience in customer service is required.

Responsibilities

• Give top-notch advice to customers.
• Efficiently answer telephone calls to the store.
• Advise customers on their hearing aids/glasses.

Skills

Communication skills

Organisation skills

Administrative skills

Team working

Education

Functional skills, maths and English

Job description

Become an apprentice in our store, and you'll have everything you need to truly realise your potential - with experience in a full-time role and the support of a global brand, all whilst earning a real wage. You will be giving customers top-notch advice and efficiently attending to all enquiries, in-person and over the phone, amongst other duties.

• Giving customers top-notch advice
• Efficiently answer telephone calls to the store
• Advising customers that their hearing aids/glasses are ready or delayed as appropriate, Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate 'tone of voice' in all communications, including written and digital, that reflect the organisation's brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer's point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.
• Eligibility to join the Institute of Customer Service as an Individual member at Professional level upon completion
• Functional skills, maths and English, if required
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
• Communication skills
• Organisation skills
• Administrative skills
• Team working

Other requirements: before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry-level position, you must not have worked in the customer service sector before.

About Specsavers

Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.