Customer Service Apprentice: Admin, Calls & Office Support

Barnsley College; Barnsley; On-site; GBP 15,000 - 18,000; Full time

Job summary

A regional educational institution in Barnsley seeks a Customer Service Apprentice to support their office team. Responsibilities include managing service records, handling phone calls, and assisting with parts deliveries. The role requires good communication skills and confidence, with a working schedule of Monday to Friday, 8.00 a.m. to 5.00 p.m. Training will be provided on-site and off the job, leading to a Level 2 Customer Service Apprenticeship.

Qualifications

• Excellent communication skills are necessary to handle customer interactions.
• Confidence in verbal communication is essential for engaging with customers.
• Proficiency in IT is beneficial for managing service records and emails.

Responsibilities

• Scan and file documents accurately to maintain organised service records.
• Support with job sheet preparation and write-ups.
• Handle incoming phone calls, recording key service details.

Skills

Good communication skills

Confident

Good telephone manners

Basic IT skills

Job description

A regional educational institution in Barnsley seeks a Customer Service Apprentice to support their office team. Responsibilities include managing service records, handling phone calls, and assisting with parts deliveries. The role requires good communication skills and confidence, with a working schedule of Monday to Friday, 8.00 a.m. to 5.00 p.m. Training will be provided on-site and off the job, leading to a Level 2 Customer Service Apprenticeship.