Customer Service Apprentice

Specsavers; Oadby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading optical retailer is seeking a Customer Service Apprentice in Oadby, UK. This role offers 13 months of paid training in a supportive environment. Responsibilities include answering calls, booking appointments, and providing excellent customer service. The position comes with various benefits, including a salary of £7.75 per hour, 28 days of holiday, and employee discounts.

Benefits

28 days holiday

Pension scheme

Employee support service

Eyecare discounts

Qualifications

• Passion for providing excellent customer service.
• Confident in using IT systems.
• Strong communication and listening skills.

Responsibilities

• Answering and making calls.
• Booking appointments.
• Communicating effectively with customers.

Skills

Customer service

Teamwork

IT systems

Communication skills

Initiative

Job description

Customer Service Apprentice - Leicestershire Domiciliary

Company: Specsavers

Location: Oadby, Leicestershire, United Kingdom

Date Posted: 2025-11-23T06:26:02Z

Valid Through: 2026-02-21T06:26:02Z

Employment Type: FULL_TIME

Description

Customer Service Apprentice
Specsavers Leicestershire Domiciliary

This role will also be based in the office.

So, you're a proactive people person, passionate about retail and offering the best customer service? Sounds like you'd be a great fit here. So, if you've ever considered a career in optics, this Customer Service Apprentice role could be perfect for you.

We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.

What's on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Salary - £7.75 per hour
• Full-time working hours – 37.5 hours per week
• 28 days holiday – additional paid day off on your birthday to celebrate you!
• Automatic enrolment into the pension scheme with an employer contribution when you contribute
• Specsavers Perks – a portal to a world of great everyday discounts and savings
• WeCare – our employee support service to help you and your immediate family when you need it most
• Eyecare and hearcare discounts for you and your family

Main responsibilities

• Answering and making calls
• Booking appointments
• Diary management
• Scheduling routes
• Communicating effectively with customers and clinicians

What we're looking for?

If this is still sounding like a bit of you, we do need you to have a few skills to get started as a Customer Service Apprentice. These include:

• Passion for providing excellent customer service and making customers' lives easier
• Great teamwork
• A good initiative
• Confidence in using IT systems
• Excellent communication and listening skills
• Prepared to step out of your comfort zone and try something new
• Able to receive feedback and be open to development, knowing we'll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless)