Customer Service Apprentice

TRAC Associates LTD; Bury; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a well-established family business in Bury, specializing in environmental consultancy services. This role offers a unique opportunity to engage in asbestos management and office administration, supporting various projects while ensuring compliance with safety standards. You'll be at the forefront of reducing environmental risks for clients, contributing to meaningful redevelopment schemes. The position promises not only hands-on experience but also potential career progression upon successful completion of the apprenticeship. If you're looking to make a difference in environmental safety while developing your professional skills, this is the perfect opportunity for you.

Qualifications

• Experience in asbestos management and environmental consultancy is essential.
• Strong administrative skills and customer service experience are required.

Responsibilities

• Conduct asbestos surveys and manage risk assessment strategies.
• Assist with office administration and customer service tasks.

Skills

Asbestos surveys

Risk management strategies

Office administration

Customer service

Project assistance

Education

Customer Service Practitioner L2 Standard

Tools

CRM software

Job description

TRAC Associates are a long-established family business based in Bury who provide environmental consultancy services throughout the UK and Europe. TRAC has extensive in-depth experience identifying and managing environmental asbestos risk for commercial and public-sector clients and works across varied building types and operational environments. TRAC contributes to the reduction of client risk on complex and challenging redevelopment schemes where there is a potential asbestos risk. We bring our technical expertise to a scheme from the design phase through completion of works.

Responsibilities include:

• Asbestos surveys, re-inspections, and sampling
• Asbestos registers
• Asbestos management plans and risk management strategies
• Bespoke policy, procedures and safe working practice documents
• Procurement and management of remedial works
• Auditing
• Exposure assessments
• Risk assessment and remedial strategies for asbestos in soils
• Training
• Expert opinion

There may be an opportunity for employment and career progression upon successful completion of the apprenticeship.

Additional responsibilities include:

• Office administration: Assisting in general office administration including managing emails, photocopying, and other administrative duties.
• Customer service: Assist with customer enquiries via phone calls and emails in a professional manner.
• Mail management: Efficiently handle incoming and outgoing mail.
• Order administration: Logging order receipts and adding consumables to the management system.
• Project assistance: Supporting various projects by coordinating tasks and ensuring deadlines are met.
• Travel booking: Assist in the planning and booking of business trips.
• Updating of diaries and re-scheduling of the diary for management.
• Updating of the CRM.
• Tagging and registering assets.
• Checking completion of reports.
• Internal communication: Managing emails, letters, and other forms of internal communications.
• Departmental support: Provide assistance to various departments with their ongoing tasks.
• Supply management: Order and maintain products, office supplies, and consumables.
• Meeting coordination: Set up meeting rooms and arrange refreshments as needed.
• Financial tasks: Supporting uploads of team expenses.
• Logging samples for the in-house laboratory.
• Customer Service Practitioner L2 Standard. This qualification requires college attendance once per month.

Working hours: Monday – Friday 9am – 5pm