Customer Service Apprentice

Munro; Bury; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a motivated individual for a permanent position following an apprenticeship. This role offers the opportunity to engage directly with clients, analyze data, and provide valuable recommendations. You will learn the core values of the organization while gaining hands-on experience in customer service and administrative support. With a commitment to excellence, this company values its employees and offers a supportive environment for professional growth. If you're looking for a long-term career in a dynamic setting, this apprenticeship could be the perfect start for you.

Qualifications

• Engage with clients and provide excellent customer service.
• Analyze data to make informed recommendations.

Responsibilities

• Interact with clients to understand their needs and provide updates.
• Support team members with administrative tasks.

Skills

Customer Service

Data Analysis

Communication

Administrative Support

Education

Customer Service Practitioner Level 2 Apprenticeship

High School Diploma

Tools

CRM Software

Microsoft Office

Job description

Munro-Greenhalgh has its roots as far back as 1926. We have been helping people for over 90 years. Even in this new electronic era our values remain the same as they have always have been – to try our hardest for our clients. First and foremost you need to understand that we work for you – not the Insurers. Our objectives for any client are:

1. Help you identify areas of ‘risk’ to you and your business.
2. Provide advice on measures that may help you reduce those ‘risks’ and where appropriate to arrange a suitable Insurance policy (with a reputable insurer) at the best possible price.
3. Should an accident or loss occur, be there by your side to ensure that claims are dealt with as efficiently as possible.

Sounds simple – but it’s not! No two clients are the same – there is always something unusual that has to be considered. There are also various Insurers, from household names to specialist schemes to obscure insurers based in far away countries all with their own policy wordings and small print. We as your Insurance Broker have many years of experience in knowing how our industry works – which Insurers offer good or poor service. It’s not all about cost but the best value for money.

We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship:

• Live interaction with internal and external customers
• Understanding the core values of the organisation
• Inputting client’s details and updating client records
• Analyse data and make recommendations
• Discuss the products and benefits available
• Providing updates to our client on the phone and by email
• Dealing with customer queries
• Supporting team members with general admin tasks
• Customer Service Practitioner Level 2 Apprenticeship Standard
• College attendance is required one day a month

Monday - Friday, 9.00am - 5.00pm