Customer Service Apprentice

Molson Coors Brewing Company; Burton upon Trent; Hybrid; GBP 19,000; Full time

Job summary

A leading beverage company in Burton upon Trent is offering a Customer Service Apprenticeship that provides world-class training and practical experience in customer relations. You'll support clients while working towards a nationally recognized qualification. Ideal candidates are passionate and adaptable, ready to build their careers in a people-first environment. Flexible working options are available, making this a unique opportunity to grow with a respected organization.

Benefits

Flexible work programmes

Commitment to wellbeing

Equal parent leave

Qualifications

• Passion for developing skills and brands.
• Ability to work in a collaborative environment.
• Proactive attitude in addressing challenges.

Responsibilities

• Support pubs and restaurants with inquiries.
• Maintain customer relationships.
• Participate in a structured training program.

Skills

Willingness to work across multiple shifts

Adaptability

Collaborative spirit

Curiosity

Passion

Proactivity

Job description

Customer Service Apprenticeship

Salary: £19,000.00

Location: Burton Upon Trent

Duration: 2 year FTC

Overview

At Molson Coors, we've been bringing people together over a cold beer for more than 200 years. Our award‑winning portfolio includes beloved brands such as Coors, Carling, Madri Excepcional and Blue Moon, plus popular brands like Aspall, Rekorderlig, Staropramen, and Doom Bar.

As a global leader in the beverage industry, we are deeply committed to responsible drinking and sustainability. With a presence in over 100 countries and 16,000 employees, we foster a sustainable future for our communities and champion responsible drinking worldwide.

Joining Molson Coors means becoming part of a people‑first organisation that values tradition while innovating to meet evolving tastes. We celebrate all of life’s moments together and make a positive impact in the world. Flexible working options are available.

Your Purpose

Our apprenticeship programme offers world‑class training, tailored on‑the‑job learning and insight into our brands, customers, competitors and the wider sector. You’ll receive support from a dedicated mentor and work toward a nationally recognised qualification – laying the foundation for a confident and capable career in customer service.

As a Customer Service Apprentice, you’ll be the voice of our business – supporting pubs, restaurants and other customers with equipment inquiries and maintenance requests. Based on a hybrid schedule at our Burton-on‑Trent Head Office, you’ll gain hands‑on experience while building strong relationships with colleagues and customers across the industry.

About You

We’re looking for someone passionate about developing their skills, our brands and our business. We value:

• Willingness to work across multiple shifts, including evenings and weekends
• Adaptability – flexible to meet new challenges at pace
• Collaborative spirit – we work together, celebrate together and win together
• Curiosity – always looking for ways to do things differently and keep learning
• Passion – ambassador of our brands and business
• Proactivity – innovating, being direct and acting calmly and quickly

You may not meet all the criteria for the role, but don’t let that stop you from applying. We all need to learn and develop and here at Molson Coors we can help you do this.

Next Steps

Application: Complete the online application, upload your CV and answer a few eligibility questions.

Task‑based psychometric assessment: If eligible, you will be invited to complete a gamified assessment to uncover your potential. Assessments will be sent out from December.

Before the Discovery Day, you’ll have the chance to speak with us directly to find out what to expect from the programme and ask any questions you may have.

Discovery Day: Our final step, you will be invited to our in‑person Discovery Day, which will take place on Thursday 19th March 2026. If selected to attend, we’ll support you with preparation so you feel confident and ready for the day.

Successful candidates will be offered a place soon after our Discovery Day, and you will join us in September 2026!

If you have any questions or need any adjustments during the hiring process, just let us know. We’re here to ensure your success: [e-mail].

About Us

• We’re one of the UK’s most attractive employers, winning the Top Employer award for the last 12 years.
• Equal parent leave – as much or as little as you wish, up to 52 weeks, with 26 weeks at full pay irrespective of gender or path to parenthood.
• Flexible work programmes to ensure a work‑life balance is maintained, such as our market‑leading Moments That Matter for significant moments in your life.
• Commitment to the physical and mental wellbeing of all our people, reflecting our People First value.
• We’re committed to raising industry standards and leaving a positive imprint on our employees, consumers, communities and the environment, reflected in Our Beer Print and our 2025 sustainability targets.

Molson Coors Beverage Company is an Equal Opportunity Employer. We seek, value and respect everyone’s unique perspectives and experiences, knowing that we are stronger together. We are Disability Confident. If you require any additional assistance or adjustments in advance of, or during the application and hiring process, please contact us at [e-mail]. We want you to succeed and will be happy to support you.