Customer Service and Sales Support Executive (German)

Thorpe Molloy McCulloch Recruitment Ltd; Peterhead; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A recruitment firm is seeking a Customer Service and Sales Support Executive in Peterhead. In this hybrid role, you will process orders, assist field representatives, and ensure customer satisfaction. Fluency in German is essential, along with strong interpersonal and computer skills. Join a dynamic team to support customer growth and operational efficiency.

Qualifications

• Fluency or bilingual ability in German is essential.
• Excellent interpersonal skills and a positive, proactive attitude.
• Good computer skills, with intermediate proficiency in MS Office and CRM databases.
• Experience in a customer service or administrative role.
• Strong organisational skills and attention to detail.
• Ability to work effectively as part of a team and independently.

Responsibilities

• Support Field Representatives to ensure customer proposals and order follow-ups.
• Process all customer orders received by phone and email.
• Respond to customer queries and resolve issues promptly.
• Maintain and update CRM systems with accurate information.
• Answer incoming calls and provide a professional service.
• Field sales inquiries to the appropriate team.
• Attend regular team meetings and support long-term projects.
• Set up new customer accounts and ensure accurate data recording.
• Prepare weekly reports for directors.
• Carry out general office duties.

Skills

Fluency or bilingual ability in German

Excellent interpersonal skills

Good computer skills

Strong organisational skills

Attention to detail

Tools

MS Outlook

MS Word

MS Excel

MS PowerPoint

CRM databases

Job description

Permanent Customer Service and Sales Support Executive role based in Peterhead, within the business services sector. This position offers a varied workload including order processing, customer support, administration, and sales support. You’ll assist field representatives by ensuring customers receive timely proposals and follow-up on orders, helping to sustain customer growth. Hybrid working options available. Fluency or bilingual ability in German is essential.

Overview job description

You will join as a Customer Service and Sales Support Executive, working full-time in a dynamic business services environment. Reporting to the management team, you will play a key role in ensuring after-sales customer satisfaction and supporting operational efficiency. This is a non-supervisory role, ideal for someone looking to develop their career in customer service and administration.

Main duties and responsibilities

• Supporting the Field Representatives to ensure customer receive proposals and order follow up, helping to sustain customer growth.
• Processing all customer orders received by phone and email, ensuring all orders are completed by end of day.
• Responding to customer queries and resolve issues promptly, aiming for same-day resolution.
• Maintaining and updating CRM systems with accurate customer and order information.
• Answering incoming calls, providing a professional and helpful service.
• Field sales enquiries to the appropriate team and support presale processes.
• Attending regular team meetings, including weekly sales huddles and monthly staff meetings.
• Supporting long-term projects such as customer research, data cleansing, and CRM updates.
• Setting up new customer accounts and ensure all data is accurately recorded.
• Preparing weekly reports for directors.
• Carrying out general office duties.

Applicants to this role require

• Fluency or bilingual ability in German (essential).
• Excellent interpersonal skills and a positive, proactive attitude.
• Good computer skills, with intermediate proficiency in MS Outlook, Word, Excel, PowerPoint, and CRM databases.
• Experience in a customer service or administrative role.
• Strong organisational skills and attention to detail.
• Ability to work effectively as part of a team and independently.

TMM Recruitment INDSCC

Email: [e-mail]