Customer Service and Sales Advisor RD0725

Red Dot Search; Coventry; On-site; GBP 25,000 - 28,000; Full time

Job summary

A recruiting company is seeking a Customer Service & Sales Advisor in Coventry. The role involves handling customer inquiries through calls and live chat, providing impartial advice, and converting leads into bookings. Applicants should have phone-based customer service experience and a friendly demeanor. The package includes a basic salary of £25,396.80 plus commission, birthday leave, and a range of fun workplace benefits, making it an attractive opportunity in a supportive environment.

Benefits

Birthday leave

Agent rates on selected packages

Free tea, coffee, and sweets

Generous workplace pension scheme

Dress-down work environment

Familiarisation visits

Social events and team activities

Free on-site parking

Free gym membership

Paid expenses for fitness challenges

50% discount on certain experiences

Qualifications

• Strong experience in phone-based customer service or sales.
• Availability Monday - Friday and Saturdays as required.

Responsibilities

• Handle incoming calls and assist customers via live chat.
• Offer impartial advice on various options to customers.
• Convert enquiries into bookings and update CRM records.

Skills

Phone-based customer service experience

Excellent customer service skills

Motivated and calm under pressure

Friendly and upbeat personality

Job description

Customer Service & Sales Advisor

Location : Coventry (on site)

Salary : £25,396.80 basic + great Commission (£27,800 OTE)

We are recruiting for a well-established business with a fun, friendly team looking for a Customer Service and Sales Advisor. With a generous commission scheme, this role blends customer service and sales, handling inbound calls and live chat enquiries.

Key Responsibilities - Customer Service & Sales Advisor

• Handle incoming calls and assist customers via live chat
• Offer impartial advice on various options
• Convert enquiries into bookings
• Update records in our CRM system
• Process amendments and cancellations for existing bookings

What Were Looking For - Customer Service & Sales Advisor

• A friendly, upbeat personality
• Strong experience in phone-based customer service or sales
• Excellent customer service skills
• Motivated and calm under pressure
• Great phone manner
• Availability Monday -Friday (9 am - 5.30 pm or 10.30 am - 7 pm), plus one in three Saturdays (9 am-5 pm)

What You'll Get - Customer Service & Sales Advisor

• Salary £25,396.80 basic + great Commission (£27,800 OTE)
• Birthday leave
• Agent rates on selected packages
• Free tea, coffee, and Pick & Mix sweets
• Generous workplace pension scheme
• Dress-down work environment
• Familiarisation visits
• Social events and fun team activities
• Free on-site parking and free gym membership
• Paid expenses for personal fitness challenges
• 50% discount on certain experiences

Apply now.