Customer Service and Project Administration Assistant

JobStart Scheme; Newtownards; On-site; GBP 40,000 - 60,000; Part time

Job summary

A customer service agency is seeking a Customer Service and Project Administration Assistant in Newtownards. You will support the customer success team with various tasks, including responding to customer queries and maintaining project documentation. The role is part-time with flexible hours available, offering competitive pay based on age. Ideal candidates will possess strong communication skills and prior experience in customer service roles.

Qualifications

• Strong organisational and multitasking ability.
• Familiarity with project management tools.
• Background in a technology, retail, or service-based organisation.

Responsibilities

• Respond promptly and professionally to customer queries.
• Maintain up-to-date project documentation and schedules.
• Coordinate internal communication between teams.

Skills

Strong written and verbal communication skills

Proficiency in Microsoft Office (Word, Excel, Outlook)

Experience handling customer service queries

Knowledge of order fulfilment

Experience with CRM systems

Interest in improving customer experience processes

Education

Qualification or coursework in business, administration, or customer service

Tools

CRM systems (e.g., HubSpot, Salesforce)

Project management tools (e.g., Asana, Trello)

Job description

Customer Service and Project Administration Assistant

THE EMPLOYER IS: SEE SENSE. The Customer Service and Project Administration Assistant will support our customer success team to ensure excellent service for our growing customer base. Your key responsibilities include customer service, order fulfilment, project administration, general administration, and team support.

Responsibilities

• Respond promptly and professionally to customer queries via phone and email.
• Support customers with product information and troubleshooting.
• Process customer orders accurately and monitor fulfilment timelines.
• Liaise with logistics partners to track and manage deliveries.
• Maintain up-to-date project documentation and schedules.
• Coordinate internal communication between Customer Success, Sales, and Operations teams.
• Prepare reports, presentations, and data summaries for ongoing projects.
• Assist with onboarding new customers and gathering feedback.
• Handle routine administrative duties including filing, scheduling, and database updates.
• Contribute to process improvements that enhance customer satisfaction and project efficiency.

Skills and Qualifications

• Strong written and verbal communication skills.
• Some proficiency with AI such as ChatGPT.
• Excellent organisational and multitasking ability.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace.
• Experience handling customer service queries or support issues.
• Experience with CRM systems (e.g., HubSpot, Salesforce, or similar).
• Knowledge of order fulfilment or logistics coordination.
• Familiarity with project management tools (e.g., Asana, Trello, or MS Project).
• Previous experience in a customer success or account management role.
• Understanding of basic business administration processes.
• Data analysis or reporting experience using Excel or BI tools.
• Ability to draft professional correspondence and documentation.
• Background in a technology, retail, or service-based organisation.
• Interest in improving customer experience processes.
• Qualification or coursework in business, administration, or customer service.

Further Information

The Employer is: SEE SENSE. Standard hours are up to 25 hours per week. Flexible hours may be available upon approval by a Work Coach. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART is open to working-age benefit claimants who are deemed eligible by a Work Coach. If you are on Universal Credit, please contact your Work Coach via your journal. If you are receiving any other working-age benefit, please contact your local Jobs & Benefits Office at 0800 001 5782.

Location: Newtownards
Hours: up to 25 hours per week
Salary: 16-17 years £7.55 per hour, 18-20 years £10.00 per hour, 21+ years £12.21 per hour
Closing date: 16 Nov 2025