Customer Service and Administration Assistant

Story Terrace Inc.; City Of London; Hybrid; GBP 28,000; Full time

Job summary

A legal services company in London is seeking a customer service representative to support clients through their separation process. The role involves assisting customers via phone, email, and live chat, managing data accurately, and liaising with courts. Candidates should have experience in family law and a degree in a legal discipline. The position offers a salary of £28,000 and the option to hybrid work after three months.

Benefits

Private healthcare insurance

Group life assurance

Employee assistance programme

Pension scheme

28 days holiday plus bank holidays

Cycle to work scheme

Company laptop

Qualifications

• Experience in divorce and financial remedy proceedings in England and Wales is desirable.
• Ability to work in a tech-driven, customer-focused environment.
• Strong organizational skills.

Responsibilities

• Provide outstanding customer service to support customer separation.
• Manage customer data accurately and efficiently.
• Liaise with the court to track cases when required.

Skills

Previous work experience in family law

High emotional intelligence

Strong communication skills

Exceptional attention to detail

Ability to work autonomously

Fluency in English

Education

Degree in a legal discipline

Job description

👋 About Us

Our mission is to transform the way people end relationships in a kinder and better way, and to help couples avoid the emotional and financial turmoil of traditional solicitor approaches. As pioneers of working with couples, we’ve shaped the landscape of no-fault divorce and helped thousands untie the knot, amicably.

We are growing, our innovative tech-enabled and digital approach to divorce, separation and co-parenting means we do, and continue to help thousands of couples to separate in a better, more positive way, freeing people to focus on the emotional challenges and reducing the cost to themselves and society.

amicable promotes a collaborative culture and is rapidly growing to meet demand and legislation change.

Our values bring our purpose to life and makes what we do and how we do it unique: we are Kind to everyone we encounter, we embrace Trust & Professionalism, with a quest for Customer Focus that drives us to be more Pioneering.

We are proud to be part of the Octopus Group.

💼 About the Role

In this role, you will provide outstanding service to our customers to support the progress of their separation in a timely manner. The team is small but mighty as all of us believe in and are committed to our mission and values. In this role you will develop transferable skills and gain experience in the divorce and separation process.

You will be required to work from our East Sheen office (SW14 8AE) Monday to Friday. After three months of employment, you will be able to work in a hybrid way (three days in the office, two days at home, on a rota basis).

🔥 Key Responsibilities

• Provide outstanding customer service to our customers to support the progress of their separation in a timely manner
• Help customers with queries (via phone, live chat and email), answering them in a timely and efficient manner delivering beyond our customers’ expectations and performing to the highest professional standards
• Manage customer data accurately and efficiently on our various tech platforms
• Cover incoming/outgoing post, email correspondence from court, and other administrative duties
• Support the divorce specialist teams with their cases as required
• Liaise with the court to track cases when required

😊 About You

• Previous work experience in family law, particularly in divorce and financial remedy proceedings in England and Wales is desirable
• A degree in a legal discipline
• High emotional intelligence and ability to support customers in emotional/stressful situations
• Ability to work in a tech-driven, customer-focused environment
• Exceptional level of accuracy and attention to detail
• Strong communication skills and confidence to speak to our customers and ability to adjust to their communication style to direct them and answer queries
• Fluency in English
• Ability to work autonomously and take accountability for your workload
• Strong organisational skills and ability to check details to ensure accuracy and efficiency
• Ability to plan and manage your own workload efficiently
• Proactivity and flexibility – our team members work efficiently and support each other
• Right to work in the UK

⛳️ Compensation, Perks & Benefits

• Basic salary of £28,000 per annum
• Private healthcare insurance
• Group life assurance
• Employee assistance programme
• Pension scheme (after three months of employment)
• 28 days holiday plus bank holidays per annum
• Cycle to work scheme
• Company laptop

We respect and value people’s differences and believe that our teams are at their best when their members feel safe to bring their whole self to work. We are committed to creating an inclusive experience as well as equal opportunities for growth and development for all.