Customer Service Agent - UK

Swissport; Manchester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading airport services provider is seeking a Customer Service Agent at Manchester Airport. You will assist passengers throughout their journey, handling inquiries and ensuring compliance with regulations. The ideal candidate has customer service experience and strong communication skills. This part-time role requires flexibility to work shifts, including weekends. Competitive hourly pay and benefits included.

Benefits

Access to Employee Assistance Programme

Comprehensive training

Free onsite parking

Employee discounts

Retirement savings plan

Career advancement opportunities

Qualifications

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Greet passengers and provide friendly assistance.
• Handle inquiries regarding flight schedules.
• Resolve passenger concerns effectively.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Attention to detail

Job description

Job Title

Customer Service Agent

Company

Swissport

Location

MAN - Manchester Airport

Contract Type

Part time

Hours

25 hours per week, between Monday – Sunday (shift work)

Salary

£12.60 ph

About the company

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

About the Role

As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.

Key Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.

Qualifications

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem‑solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Benefits

• Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work.
• Employee discounts on travel and retail products.
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.