Customer Service Agent - Deliver Outstanding Customer Care

West Brom; West Bromwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading building society is seeking a Customer Service Agent in West Bromwich. You'll provide exceptional support via phone, email, and chat, ensuring customer satisfaction. The role includes flexible hours with opportunities for professional development, generous holiday plans, and benefits like private medical insurance. The ideal candidate will be customer-focused, communicative, and able to work in a team environment. This is a full-time opportunity for a positive individual ready to make a difference in clients' lives.

Benefits

25 days holiday plus bank holidays

2 paid volunteering days

Private medical insurance

Pension contributions

Enhanced maternity and paternity leave

Performance related pay scheme

Access to Perkbox benefits

Qualifications

• Previous experience delivering great customer service.
• Ability to use a computer and navigate systems.
• Flexible to support team during busy times.

Responsibilities

• Provide excellent customer service across phone, email, and live chat.
• Handle customer queries with confidence.
• Make outbound contact to update customers.

Skills

Positive attitude

Customer-centric mindset

Team spirit

Clear communication

Empathy

Flexibility

Tech-savvy

Customer service experience

Curious mindset

Job description

A leading building society is seeking a Customer Service Agent in West Bromwich. You'll provide exceptional support via phone, email, and chat, ensuring customer satisfaction. The role includes flexible hours with opportunities for professional development, generous holiday plans, and benefits like private medical insurance. The ideal candidate will be customer-focused, communicative, and able to work in a team environment. This is a full-time opportunity for a positive individual ready to make a difference in clients' lives.