Customer Service Agent (CSA)

Abm; United Kingdom; On-site; GBP 28,000; Full time

Job summary

A UK-based ground handling service provider is seeking a Customer Service Agent at Stansted Airport to assist passengers throughout their journey. This is a full-time, permanent position with no prior airport experience needed. Responsibilities include checking in passengers, baggage processing, and ensuring excellent service is provided. Candidates must be self-motivated, able to work shifts, and have the right to live and work in the UK. Attractive benefits are provided, including full training and promotional opportunities.

Benefits

224 hours leave per year

Full training and uniform supplied

Regular promotion opportunities

Discounted airport shopping

Free staff car parking

Discounted commuter travel

Cycle to Work scheme

Qualifications

• Unrestricted right to live and work in the UK.
• No previous airport or aviation experience required.
• Self-starter with ability to work in a team.

Responsibilities

• Assist and guide passengers at the check-in area.
• Process baggage.
• Board passengers onto flights.
• Handle customer complaints and assist as needed.

Skills

Excellent customer service

Motivated and a team player

Able to work in a fast-paced environment

Job description

JOB TITLE : Customer Service Agent (CSA)

LOCATION : Stansted Airport

SHIFT PATTERN : Set roster pattern of 4 days on 2 days off (4 early shifts, 2 off, 4 late shifts, 2 off)

HOURS : Full Time Permanent

PAY : £27,922 per annum

• Exciting new roles

Blue Handling provides Ground Handling services to Ryanair at its largest European base and are currently recruiting Customer Service Agents to provide excellent customer service to our passengers as part of the Ground Operations team located at Stansted Airport.

These are exciting roles at the forefront of our Stansted operation with a financially secure airline, working airside to deliver a range of customer services to our passengers.

These roles are all full-time and permanent positions. No previous airport or aviation experience is required – our fantastic training team will prepare you for your new role with both classroom and practical training.

This role is ideal if you want to kickstart your career in aviation.

Please note this a shift-based role with shifts around our busy flight schedule that will include early starts, late finishes and weekends, including bank holidays.

Responsibilities

• Assisting and guiding passengers at the check-in area
• Baggage processing
• Boarding of passengers onto their respective flights
• Provision of passenger assistance, handling customer complaints and other duties as assigned

Qualifications

• Able to provide excellent customer service to our passengers
• Self-starter, motivated and a team player
• Unrestricted right to live and work in the UK (Pre-Settled Status accepted)
• Ability to work in a fast-paced environment

Benefits

• 224 Hours leave per year (Equivalent of 26 Days)
• Full training and uniform supplied
• Regular promotion opportunities before each new season (due to projected growth)
• Discounted airport shopping, food and beverage with a Stansted Airport ID
• Free staff car parking
• Discounted commuter travel for public transport
• Cycle to Work scheme

As part of the application process, candidates are required to disclose any unspent convictions as it may affect their eligibility for obtaining an airside pass.

Successful candidates will be required to complete a full 5-year background check in order to obtain an airport ID.

Apply today for an immediate interview and a start date to suit you!