Customer Service Agent - (Belfast)

VanRath; Belfast; On-site; GBP 24,000; Full time

Job summary

A leading Broadband Company in Belfast seeks Customer Service Agents to be the first point of contact for customers, delivering high-quality service across various channels. The role provides full training and involves supporting customer queries, accurately logging interactions, and collaborating within a dynamic team. Ideal candidates will have prior experience, strong communication skills, and attention to detail. This position offers a salary of £23,809.50 plus additional benefits.

Benefits

Opportunities for progression

Excellent company culture

Full training provided

Qualifications

• Experience working in a similar role.
• Positive individual with a can-do attitude.

Responsibilities

• First point of contact for customers via inbound calls.
• Support customers with a range of queries.
• Collaborate with management to meet internal SLAs and KPIs.

Skills

Strong communicator

Great telephone manner

Attention to detail

Job description

VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple Customer Service Agents. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

The position will be based in the company's Dargan Crescent - Belfast office. 37.5 Hour working week.

January interviews & Start Date

Salary

£23809.50 + other Additional Benefits (Top Company)

Responsibilities

• First point of contact for customers via inbound calls and other channels, consistently delivering high-quality service

• Supporting customers with a range of queries-technical and non-technical-from product and service info to account and billing (full training provided)

• Redirecting customers to relevant departments when needed

• Accurately logging interactions and updating account details

• Collaborating with management to uphold communication best practices and meet internal SLAs and KPIs

• Thriving in a fast-paced, supportive, and enjoyable team environment

• Making retention calls-understanding concerns of customers considering leaving and offering tailored solutions to retain their business

• Identifying customer needs and pain points to provide personalised support and guidance

The Ideal Person

• Experience working in a similar role
• Strong communicator
• Positive individual
• Great telephone manner
• Great attention to detail levels

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.