Customer Service Agent (B2B)

MCCY ltd; City of Edinburgh; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A customer service firm in Edinburgh is seeking a Full Time Customer Service Agent (B2B) for a 12-month FTC. You will engage with customers via phone, email, and social media, providing high-quality support. Essential skills include strong communication, organisation, and the ability to handle customer queries with empathy. This role operates on a hybrid working model, with a 50/50 split between home and office.

Qualifications

• Ability to provide high levels of customer service in both verbal and written communications.
• Flexibility to work efficiently as part of a team or individually.
• Calmness in assessing situations with understanding and objectivity.

Responsibilities

• Provide customer service via telephone, email, and social media.
• Be the first point of contact for business customer enquiries.
• Accurately record customer information and resolve queries.

Skills

Organised working

Strong communication skills

Ability to work in a team

Critical thinking

Empathy

Job description

Blue Arrow Edinburgh are recruiting for a Full Time Customer Service Agent (B2B).

Please note that this is a 12 month FTC.

Shifts are Monday to Friday - 8am-3.30pm (8-4pm on Thursdays)

Hybrid working, 50/50 split

About The Company

Our client strives to put their customers at the heart of everything that they do. They understand that the services they provide are essential to our daily lives. When business customers need a helping hand, they ensure they have the right people to confidently manage all issues to a successful resolution.

In this role you will provide customer service through a variety of different communication channels including telephone, email and social media. As a customer service advisor, you will be the first point of contact for our business customer's enquiries.

Essential Skills, Knowledge & Behaviour

• You will need the ability to work in an organised, professional manner, providing high levels of customer service in all verbal and written communications.
• You must be able to deliver strong communication skills and have the flexibility to work efficiently, both as part of a team, and individually.
• You must be able to react calmly, and be able to assess situations with both understanding and objectivity, showing patience and professionalism in any scenario.
• You must be able to demonstrate empathy for the customer and be able to take responsive action to resolve customer queries.
• Through accurately recording customer information, you will be required to demonstrate critical thinking skills, by checking relevant historical information, and using our systems to allocate resources.
• You will be required to effectively and concisely answer business customer queries with good spelling and word choice.

The Next Stage

If you are interested in the above and feel you can meet the requirements - please apply below and we will aim to process your application as quickly as possible.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.