Customer Service Agent

Top Level Promotions; Worthing; On-site; GBP 20,000 - 28,000; Full time

Job summary

A customer service organization in Worthing is seeking a friendly and driven Customer Service Representative to enhance customer satisfaction. Responsibilities include providing exceptional service across multiple channels, resolving inquiries, and assisting with order processes. Ideal candidates should possess strong communication skills and have a background in customer service. Opportunities for career growth and a comprehensive benefits package are offered.

Benefits

Competitive pay and benefits package

Opportunities for growth and career development

Supportive team environment

Employee discounts on products

Qualifications

• High school diploma or equivalent required; college degree is a plus.
• Previous customer service experience or similar roles is beneficial.

Responsibilities

• Provide exceptional service to customers via phone, email, and chat.
• Effectively handle and resolve customer issues or complaints.
• Learn and maintain in-depth knowledge of products/services.
• Assist with processing orders and managing returns or exchanges.
• Maintain accurate logs of all customer interactions.
• Work with internal teams to find solutions and improve customer experience.
• Collect feedback to identify service improvement opportunities.
• Build strong, lasting relationships with customers.

Job description

Overview

We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive customer experience by addressing inquiries, resolving concerns, and offering helpful solutions. Your commitment to customer satisfaction will help foster lasting relationships and contribute to the success of our business.

Responsibilities

• Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.
• Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.
• Product Expertise: Learn and maintain in-depth knowledge of our products/services to support customers with their needs.
• Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.
• Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.
• Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.
• Customer Feedback: Collect feedback to help identify opportunities for service improvements and elevate issues when necessary.
• Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.

Qualifications

• Education: High school diploma or equivalent required; college degree is a plus.
• Experience: Previous customer service experience or similar roles is beneficial.

Skills

• Strong verbal and written communication skills.
• Excellent problem-solving and analytical abilities.
• Patience and professionalism in handling challenging situations.
• Strong organizational skills and attention to detail.
• Proficiency with customer service software, CRM tools, and Microsoft Office Suite.
• Ability to manage multiple tasks in a fast‑paced setting.

Benefits

• Competitive pay and a comprehensive benefits package.
• Opportunities for growth and career development.
• A supportive and collaborative team environment.
• Employee discounts on company products and services.