Customer Service Agent

Heidelberg Materials UK; Syston; On-site; GBP 27,000; Full time

Job summary

A leading construction materials company in Syston is seeking a Customer Service Agent to provide exceptional service and support. The role involves answering inbound calls, managing customer orders, and resolving issues with professionalism. Ideal candidates will have strong communication skills, experience with SAP, and a proactive mindset. Comprehensive training and a supportive team environment are offered, along with competitive benefits.

Benefits

Competitive salary

27 days holiday plus bank holidays

Family-Friendly Policies

Employee Assistance Programme

Qualifications

• Minimum GCSE in Maths and English required.
• Strong communication skills essential.
• Proven experience with SAP preferable.

Responsibilities

• Answer inbound calls with professionalism.
• Manage customer orders accurately using SAP.
• Resolve customer issues and complaints.

Skills

Strong communication and negotiation skills

Proactive, solution-focused mindset

Experience with SAP and Syncrotess systems

Education

Minimum Grade 4/C GCSE in Maths and English

Tools

SAP

Syncrotess

Job description

Company Overview

Heidelberg Materials Where Diversity Empowers, Individuality Inspires, and Together, We can achieve Net Carbon Zero

We are dedicated to an inclusive and respectful workplace, valuing diverse skills and backgrounds for our business success. Our culture promotes openness, transparency, and individual growth. We actively encourage diversity in the construction industry and welcome all applicants, regardless of perfect alignment with job descriptions. Elevate your life with our family-friendly policies prioritising wellbeing.

Customer Service Agent – £26,208 per annum

Location: Syston

Full-Time | Permanent

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, team-oriented environment where every call is an opportunity to make a difference? We’re looking for a Customer Service Agent who can offer a professional, dedicated, and personal experience to every customer who contacts our Customer Service Centre. If you’re ready to be the voice of a trusted brand and help shape the customer journey, we want to hear from you.

What You’ll Be Doing

• Answering inbound calls with professionalism and warmth
• Managing customer orders accurately using SAP
• Building strong relationships through personal and empathetic communication
• Navigating systems efficiently to keep customers informed
• Resolving issues and complaints with confidence and care
• Collaborating with internal teams to meet customer needs
• Supporting team morale and contributing to CSC’s goals

What You’ll Bring

• Minimum Grade 4/C GCSE in Maths and English
• Strong communication and negotiation skills
• Experience with SAP and Syncrotess systems
• A proactive, solution-focused mindset
• Ability to work effectively in a large, target-driven environment

Why Join Us?

You’ll be part of a supportive team that values your contribution and encourages growth. We offer a competitive salary, comprehensive training, and the chance to make a real impact every day.

Why Join Us at Heidelberg Materials?

At Heidelberg Materials, we don’t just offer jobs, we build careers. As a global leader in construction materials, we’re committed to innovation, sustainability, and, above all, our people.

Rewards & Benefits

We’re proud to be recognised as an Employer of Choice, with accreditations including: Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador | MPQC Member.

• Competitive Package: Salary, bonus incentives, generous pension, and life assurance
• Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options
• Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
• Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
• Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities

Ready to take the next step in your customer service career?

Apply now and become a key player in delivering service excellence.