Customer Service Agent

Adore Recruitment; Southend-on-Sea; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A leading insurance provider is hiring a Customer Service Agent in Southend-on-Sea. This full-time role offers a salary of £25,000 to £28,000 plus up to £2,400 in annual bonuses. You'll provide friendly support, resolve customer queries, and work in a collaborative team. If you have experience in customer service and strong rapport-building skills, apply now for a rewarding career with great benefits.

Benefits

33 days’ annual leave plus your birthday off

Health cash plan

Pension scheme

Holiday buy scheme

Staff travel insurance discounts

Qualifications

• Experience in customer service or contact centre environments.
• Comfortable working to sales and service targets.
• Confident using multiple systems and handling varied queries.

Responsibilities

• Provide expert, friendly support to customers.
• Listen, empathise, and resolve queries across calls, emails, and live chat.
• Guide customers through policies, claims, and any needs.

Skills

Customer service experience

Rapport-building

Problem-solving

Sales and service targets

Teamwork

Job description

Customer Service Agent – Make Every Conversation Count!

Location: Southend-on-Sea

Salary: £25,000 – £28,000 basic + up to £200 monthly bonus

Hours: Full-time, flexible rota – hybrid after training

Are you a natural people-person who loves delivering service with a smile? Do you thrive in a buzzing, fast-paced environment where no two days are the same?

We’re recruiting on behalf of a leading insurance provider for a Customer Service Agent who leads by example, inspires team spirit, and always puts the customer first.

If you can combine warm, empathetic communication with the drive to meet targets, this could be the perfect career move.

Why You’ll Love This Role

Great Pay – £25,000 to £28,000 basic plus up to £2,400 in annual bonuses

Time to Recharge – 33 days’ annual leave (including bank holidays) + your birthday off

Benefits that Care – Health cash plan, pension scheme, holiday buy scheme, staff travel insurance discounts

Growth & Development – Ongoing product training and clear career progression pathways

Supportive Culture – Friendly, collaborative team where your ideas are valued

Convenient Location – Southend office with excellent transport links and local amenities

The Role

As a Customer Service Agent, you will:

Provide expert, friendly support to customers

Listen, empathise, and resolve queries across calls, emails, and live chat

Guide customers through policies, claims, and any needs

Achieve service and quality targets while keeping a personal touch

Stay compliant with FCA regulations and company policies

What We’re Looking For

Experience in customer service or contact centre environments

Comfortable working to sales and service targets

Excellent rapport-building skills and a caring approach

Confident using multiple systems and handling varied queries

Positive, proactive problem-solver with great teamwork skills

Shift Pattern

After training, you’ll work flexibly within these hours: 37.5 hour working week

Mon–Fri: 8:30 AM – 8:00 PM

Sat: 9:00 AM – 5:30 PM

Sun: 10:00 AM – 5:00 PM

Includes 1 Saturday per month one Sunday per month.

Ready to join a company where great service is truly valued? Apply now and start your journey toward a rewarding customer service career!