Customer Service Agent

Michael Page (UK); Southampton; On-site; GBP 25,000 - 28,000; Full time

Job summary

A well-established recruitment firm is seeking a Customer Service Agent based in Southampton. This role involves responding to customer inquiries, resolving complaints, and collaborating with internal teams to ensure customer satisfaction. The ideal candidate will have experience in customer service, excellent communication skills, and a proactive attitude. The position offers a competitive salary and opportunities for career progression within the financial services sector.

Benefits

Competitive salary

Career progression opportunities

Supportive working environment

Access to training and development programmes

Comprehensive benefits package

Qualifications

• Previous experience in a customer service role, preferably within financial services.
• Excellent problem-solving abilities with a customer-first mindset.
• Familiarity with computer systems.

Responsibilities

• Responding to customer inquiries via phone, email, and live chat.
• Providing accurate information on financial products and services.
• Resolving customer complaints by identifying solutions.
• Documenting customer interactions and maintaining updated records.
• Collaborating with internal teams for customer satisfaction.

Skills

Customer service experience

Strong communication skills

Problem-solving abilities

Attention to detail

Proactive and professional attitude

Tools

Customer relationship management tools

Job description

Overview

Local role based in Southampton. Great opportunity to working a well established company

About Our Client

The employer is a well-established organisation within the financial services sector. They are known for their commitment to providing excellent customer care and fostering a professional and supportive work environment.

Job Description

The key responsibilities for the Customer Service Agent role are:

• Responding to customer inquiries via phone, email, and live chat in a timely manner.
• Providing accurate information on financial products and services.
• Resolving customer complaints by identifying solutions and escalating when required.
• Documenting customer interactions and maintaining updated records in the system.
• Collaborating with internal teams to ensure customer satisfaction and issue resolution.
• Adhering to company policies and compliance regulations within the financial services industry.
• Proactively identifying opportunities to improve the customer experience.
• Participating in training sessions to stay updated on products and procedures.

The Successful Applicant

A successful Customer Service Agent should have:

• Previous experience in a customer service role, preferably within financial services.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities with a customer-first mindset.
• Attention to detail and the ability to handle multiple tasks efficiently.
• Familiarity with computer systems and customer relationship management tools.
• A proactive and professional attitude in all customer interactions.

What\'s on Offer

The Customer Service Agent will receive the following:

• A competitive salary ranging from £25,000 to £28,000 per annum.
• A permanent position with opportunities for career progression.
• A supportive and professional working environment in Southampton.
• Access to training and development programmes to enhance your skills.
• Comprehensive benefits package (details provided during the interview process).

If you are passionate about customer service and are looking for a role within the financial services sector in Southampton, we encourage you to apply today!