Customer Service Agent

Videalert; Rochdale; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading judicial services company in Rochdale is seeking a Customer Service Agent for a full-time role on a 3-month fixed term contract. The successful candidate will engage with customers, process payments, and resolve queries. Strong communication skills and experience in handling difficult situations are essential. This role offers a great work-life balance with Monday to Friday shifts.

Benefits

Great work life balance

Enhanced Maternity and Paternity Package

Staff benefits including discounts on shopping

Qualifications

• Experience required in customer service or similar roles.
• Strong communication and problem-solving skills are essential.
• Ability to manage multiple tasks effectively.

Responsibilities

• Engage with customers to process payments and resolve queries.
• Take inbound calls and provide effective solutions.
• Process applications and handle customer inquiries.

Skills

Experience of handling and resolving difficult situations

Effective communication skills

Organisational skills

Good understanding of Microsoft Office

Excellent phone manner

Strong time management

Comfortable working alone or as part of a team

Job description

Location: Rochdale

Marston Holdings Limited has an exciting opportunity for a Customer Service Agent to join their team on a 3-month fixed term basis. This is a full time 37.5/week role based in our Rochdale office.

As a Customer Service Agent with Marston Holdings Ltd you will have a pivotal role in our contact centre engaging with customers and helping them find a solution whether that’s processing payments or helping them resolve a query. This role involves taking inbound calls, taking payments, processing applications and answering queries.

Person Specification

• Experience of handling and resolving difficult situations
• Effective communication and organisational skills
• Good understanding and use of Microsoft Office Applications
• Excellent phone manner
• Strong time management and organisational skills
• Comfortable working alone as well as part of a team

What's in it for you?

• Hours: Great work life balance
• Monday to Friday, working shifts between 8am - 8pm
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria
• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing

Marston Holdings Limited - MHL is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell we are the UK's largest judicial services company and pioneers in clean air technology offering services that support local and central government utilities and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

We are an equal opportunity employer which means we'll consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we're committed to creating an inclusive environment for all employees.

New starters will be subject to clearance through the Disclosure and Barring Service. In addition the post holder is expected to keep the Company updated if their personal circumstances change.

INDLP