Customer Service Agent

Abm-Industries-Inc.-2; Manchester; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

24/7 GP

Mental Health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Perks at Work app

Job summary

ABM is seeking a Customer Service Agent at Manchester Airport to assist passengers requiring special assistance throughout their journey. The role involves escorting passengers through security, passport control, and to boarding gates, while ensuring wheelchair availability and safe handling of passengers.

Requirements include previous customer service experience, excellent communication skills, right to work in the UK, DBS check, and the ability to provide five years of references.

Qualifications

• Experience in customer services, preferably in a customer-facing role.
• Excellent communication skills.
• Must have the right to work in the UK and pass a DBS check.
• Must provide 5 years of reference information.
• Must be over 18 years of age.

Responsibilities

• Collect passengers from arrival point to escort through security, passport control and to boarding gate.
• Ensure wheelchairs are replenished and distributed across terminals and storage points.
• Assist passengers arriving from aircraft through immigration, passport control and to baggage hall.
• Greet passengers, assess assistance required, explain processes and prep for procedures.
• Assist passengers transferring flights and coordinate with control/supervisor teams.

Skills

Customer service experience

Communication skills

Right to work in UK

DBS check

5 years references

Over 18

Job description

LOCATION: Manchester Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week (Earliest start is 4am so candidates must be able to get to work for 4am)

PAY RATE: £13.31 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department [e-mail]. We're here to help!

Purpose:

To assist passengers requiring special assistance throughout their airport journey.

Key Responsibilities:

• Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.
• Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.
• Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.
• Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.
• Assist passengers that are transferring flights
• Communicate to the control and supervisor team recording any additional passengers.
• During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date.
• Use equipment safely and professionally.
• Provide manual lifting assistance as required.
• Record progress of the passenger using the Personal Digital Assistant issued.
• Be responsible for all Company equipment issued to you on a daily basis
• Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
• Provide legendary service to all passengers
• Wear uniform correctly
• Follow correct sign in/out process

Carry out any reasonable task requested. This description is an outline of the role and it is expected that key task will vary with the demand of our client and operation base.

Required Experience for the Customer Service Agent role:

• Previous experience of primarily working within Customer Services ideally in a customer facing role
• The ideal candidate will have excellent communication skills
• Must have the right to work in the UK
• Must pass a DBS check
• Must be able to provide 5 years reference information
• Must be over 18 years of age

Desirable Skills for the Customer Service Agent role:

• Excellent communication & interpersonal skills
• Flexibility
• Innovative
• Achievement orientated
• Energy/Drive
• Courteous
• Patient and understanding
• Security Aware

Essential Criteria for an Airside Pass

• To be considered for the role you will need to provide the following:
• Full 5 years history that accounts for all periods of employment, self-employment, unemployment
• and education (any gaps over 28 days must be verified)
• Valid photographic proof of identity e.g. passport or driving licence
• Valid Visa/Proof of right to work for non UK and out of EU nationals
• Proof of National Insurance No. (or evidence that you have applied for one)
• Proof of identity and address (Utility bill, bank statement, etc.)
• Acceptance of and willingness to undergo a Criminal Record Check (CRC)* and Airside Security
• Clearance
• Where an individual has resided 6 months or more outside the UK in the last 5 years, the
• appropriate clearance must be obtained i.e. Overseas Criminal Record Check (OCRC) from the
• country of origin

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.