Customer Service Agent

Abm; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A company providing airport assistance in Manchester Airport is looking for a Customer Service Agent to help passengers requiring special assistance throughout their journey. The role includes collecting passengers, escorting them through security, and providing information and support. Candidates should have previous experience in customer service and excellent communication skills. The position offers benefits such as 24/7 GP access, mental health support, and other employee perks.

Benefits

24 / 7 GP access

Mental health support and counseling

Get Fit Programme

Cycle to work scheme

Qualifications

• Previous experience of primarily working within Customer Services ideally in a customer facing role.
• Must have the right to work in the UK.
• Must be able to provide 5 years reference information.

Responsibilities

• Assist passengers requiring special assistance throughout their airport journey.
• Collect passengers from arrival points and escort them through the airport.
• Record progress of passengers using the Personal Digital Assistant issued.

Skills

Excellent communication skills

Interpersonal skills

Flexibility

Patient and understanding

Job description

LOCATION : Manchester Airport

SHIFT PATTERN : 4 on 2 off, 40 hours per week

PAY RATE : £ per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at. We're here to help!

Purpose

To assist passengers requiring special assistance throughout their airport journey.

Key Responsibilities

• Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.
• Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.
• Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.
• Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.
• Assist passengers that are transferring flights
• Communicate to the control and supervisor team recording any additional passengers.
• During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date.
• Use equipment safely and professionally.
• Provide manual lifting assistance as required.
• Record progress of the passenger using the Personal Digital Assistant issued.
• Be responsible for all Company equipment issued to you on a daily basis
• Complete an incident / Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
• Provide legendary service to all passengers
• Wear uniform correctly
• Follow correct sign in / out process

Carry out any reasonable task requested. This description is an outline of the role and it is expected that key task will vary with the demand of our client and operation base.

Required Experience for the Customer Service Agent role

• Previous experience of primarily working within Customer Services ideally in a customer facing role
• The ideal candidate will have excellent communication skills
• Must have the right to work in the UK
• Must pass a DBS check
• Must be able to provide 5 years reference information
• Must be over 18 years of age

Desirable Skills for the Customer Service Agent role

• Excellent communication & interpersonal skills
• Flexibility
• Innovative
• Achievement orientated
• Energy / Drive
• Courteous
• Patient and understanding
• Security Aware

Benefits

• 24 / 7 GP : Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal supportCycle to work scheme
• Access Perks at Work, our innovative employee app where you can find :
• Perks : discounts, gift cards, cashback, and exclusive offers
• Life : Search for resources and tools on topics ranging from family and life to health, money and work
• Support