Customer Service agent

Michael Page; England; On-site; GBP 24,000 - 26,000; Full time

Job summary

Michael Page (UK) is seeking a Customer Service Agent to join their team in East Sussex. This role involves managing customer inquiries, providing administrative support, and maintaining accurate customer records. Ideal candidates will possess strong communication skills, problem-solving abilities, and experience in customer service.

Benefits

Competitive salary

Positive work environment

Opportunities for professional growth

Standard holiday leave

Qualifications

• Experience in a customer service role.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team and independently.

Responsibilities

• Manage customer queries and provide timely responses.
• Maintain customer information in the database.
• Provide administrative support to the team.

Skills

Communication

Problem-solving

Interpersonal skills

Teamwork

Tools

MS Office Suite

Database management

Job description

• Customer Service
• Mon-Fri 9-5pm

About Our Client

This organisation is a medium-sized entity in the Business Services sector. Operating from East Sussex, it takes pride in offering top-tier services to its clients and is known for its commitment to employee growth and development.

Job Description

• Manage customer queries and provide timely responses.
• Record, update, and maintain customer information in the database.
• Work closely with the Secretarial & Business Support team to achieve team objectives.
• Provide administrative support to the team.
• Ensure customer satisfaction by resolving issues effectively.
• Participate in team meetings and contribute to strategy development.
• Maintain a high level of professionalism and confidentiality.
• Adhere to company guidelines and procedures.

The Successful Applicant

A successful 'Customer Service Agent' should have:

• Experience in a customer service role.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team and independently.
• Strong problem-solving skills and the ability to think on their feet.
• Proficiency in MS Office Suite and database management.
• Knowledge of the Business Services industry.

What's on Offer

• A competitive salary of £24500-£25500
• A positive and professional work environment.
• Opportunities for professional growth and development.
• Standard holiday leave.
• A Monday to Friday work schedule.

If you believe you have the necessary skills and experience, we encourage you to apply and join our committed team in the Business Services sector in East Sussex